Troubleshooting
Paper handling
First, make sure that you are using paper that meets Brother recommended paper specifications. See What kind of paper can I use? on page
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Problem |
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The printer does not feed |
| ■ If there is paper in the paper tray, make sure it is straight. If the paper is |
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paper. |
| curled, you should straighten it before printing. Sometimes it is helpful to |
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| remove the paper, turn the stack over and put it back in the paper tray. |
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| ■ Reduce the amount of paper in the paper tray, and then try again. |
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| ■ Check that manual feed mode is not selected in the printer driver. |
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The printer does not feed |
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paper from the manual feed |
| ■ Make sure that manual feed mode is selected in the printer driver. |
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slot. |
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The printer will not feed |
| ■ The printer can feed envelopes from the manual feed slot. Your application |
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envelopes. |
| software must be set up correctly to print on the envelope size you are using. |
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| This is usually done in the page setup or document setup menu of your |
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| software. Please see your software application manual. |
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A paper jam has occurred. |
| ■ Clear the jammed paper. See Paper jams and how to clear them on page |
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