Troubleshooting

Examples of poor print quality

ABCDEFGH abcdefghijk

ABCD abcde 01234

White lines down the page

ABCDEFGH

abcdefghijk

A B C

D

 

e

a b c d

4

0 1 2 3

 

 

 

Page skewed

Curl or wave

B DEFGH abc efghijk

A C D

b c d e

13 4

Wrinkles or creases

Recommendation

■Wipe the scanner window with a soft cloth. See Cleaning the inside of the printer on page 5-12.

■ The toner cartridge may be damaged. Put in a new toner cartridge. See

6

Replacing the toner cartridge on page 5-3.

 

■Make sure the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack.

■Set the paper guides correctly. See Printing on plain paper, bond paper or transparencies from the paper tray on page 1-7.

■If you are using the manual feed slot, See Printing on plain paper, bond paper or transparencies from the manual feed slot on page 1-10.

■The paper tray may be too full. See Printing on plain paper, bond paper or transparencies from the paper tray on page 1-7.

■Check the paper type and quality. See What kind of paper can I use? on page 1-4.

■Check the paper type and quality. High temperatures and high humidity will cause paper to curl. See What kind of paper can I use? on page 1-4.

■If you don’t use the printer very often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, try fanning the paper stack and then rotating the paper 180° in the paper tray.

■Make sure that paper is loaded properly. See Printing on plain paper, bond paper or transparencies from the paper tray on page 1-7.

■Check the paper type and quality. See What kind of paper can I use? on page 1-4.

■Turn over the stack of paper in the tray or try rotating the paper 180° in the input tray.

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