HP hx4700 manual User’s Guide 12-6

Troubleshooting

(Continued)

Problem Solution

Microsoft

ActiveSync cannot locate my iPAQ Pocket PC when

I synchronize.

■Be sure the device is on.

■Be sure all cables are securely connected.

■Remove your iPAQ Pocket PC from the HP Desktop Cradle or disconnect it from the Autosync Cable, power on the unit by pressing the Power button, then put it back in the synchronization cradle or connect it to the cable.

■Reset the device by using the stylus to lightly press the Reset button.

■Check Connection Settings in ActiveSync on your computer to ensure the communications port you are using is active.

I cannot open	Use Microsoft ActiveSync to synchronize your iPAQ Pocket
e-mail in	PC with your computer. For more information, refer to the
Messaging after	“Synchronizing Your Pocket PC with Your Computer” section
I restore using	in Chapter 2.
Microsoft
ActiveSync.
I tried to	Pocket Excel does not support all Excel formatting;
synchronize	therefore, Microsoft ActiveSync cannot synchronize the file.
a workbook
and the file
is unresolved
in Microsoft
ActiveSync.

User’s Guide 12–6