4 Troubleshooting

This chapter describes some of the tools and procedures that can be used to troubleshoot problems in Insight Dynamics. Additional troubleshooting information can be found in the user guides listed in “Manuals and white papers” (page 29). For information about known issues and workarounds in this release, see the HP Insight Dynamics 6.2 Release Notes.

Memory and other system requirements

Make sure that your CMS and managed systems meet the requirements specified in the HP Insight Software 6.2 Support Matrix. In particular, note the recommended and minimum supported memory requirements. This document is available at http://www.hp.com/go/insightdynamics/ docs

If error messages about exceeding heap space are displayed, you may need to increase the heap size of the HP SIM Java Virtual Machine (JVM). On 64–bit systems, HP SIM sets the heap size to 4096MB (4GB). You can specify a different heap size by setting the JVMMAXHEAP value (in MB) in the globalsettings.props file. On HP-UX, this file is at /etc/opt/mx/config/ globalsettings.props. On Windows, it is at installation-directory\config\globalsettings.props. The default installation directory is C:\Program Files\HP\Virtual Server Environment, but this directory can be changed at installation time.

Insight managed system setup wizard

Many configuration issues can be avoided by using the Insight managed system setup wizard to configure managed systems for use with Insight Dynamics. The wizard automates the installation of required licenses, agent software, and other configuration settings to support the management capabilities intended for use on the system.

To start the managed system setup wizard, select Configure→Managed System Setup Wizard...

from the HP SIM top menu. Help is available in each step of the wizard.

Diagnose menu actions

There are three tasks available from the Diagnose→Troubleshoot Insight Dynamics menu, described in the following sections. These tasks use the vseassist command to perform configuration checks. For examples of the output from these checks, see vseassist(1M) [p. 36].

Check CMS configuration

This task performs a number of configuration checks on the CMS. When troubleshooting your Insight Dynamics configuration, perform this task first. Once you have resolved any CMS configuration issues, you can diagnose issues with specific managed systems using the “Check CMS to managed node communication” (page 26) and “Check managed node configuration” (page 27) tasks described below.

Procedure 4-1 Check the configuration of your CMS

1.From the HP SIM menu bar, select Diagnose→Troubleshoot Insight Dynamics→Check CMS Configuration....

2.To schedule this task to run periodically or at a set time, click Schedule. The Schedule Task

screen is displayed. Help on scheduling options is available from that screen. After the task executes, you can view the results by selecting Tasks & Logs→View Task Results... from the HP SIM menu bar.

To run this task immediately, click Run Now. This executes the vseassist command on the CMS and displays the results in the Stdout tab.

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