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HP Internet Appliances Browser, Troubleshooting, Contacting Service and Support, Symptom, Solution, Power On/Off

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Troubleshooting

The information on the next few pages identifies potential problems and possible solutions. If the first or second solution does not fix your problem, try all the solutions for the symptom. If you are still having trouble, try them a second time.

Symptom

Cursor does not move properly or does not move at all

Web site or URL address not found or no response

Web site or URL address not typed in properly

There is cursor movement, but the system is unresponsive

Contacting Service and Support

If you are unable to fix your Home Internet Appliance using this troubleshooting section, call the technical support telephone number found in the Certificate of Warranty.

BrowserSolution

•Make sure the keyboard is in clear line-of-sight with the Appliance and no further than 1 meter away.

•Check or replace the batteries in the keyboard.

•Make sure the batteries are installed correctly.

•Move the keyboard closer to the Appliance.

•Make sure the URL address is typed correctly

•Make sure the keyboard is in clear line-of-sight with the Appliance.

•Press and hold the Power On/Off button for 10 seconds to reset the unit.

9-4 GETTING HELP

HOME INTERNET APPLIANCE–GETTING STARTED

Contents

Page Contents + Page Page What is a Search Engine Why Am I Getting an Error Message Page Page Contacting Service and Support Appendix Index Page Introduction Who Should Read this Guide For more information, see online Help Using Your Home Internet Appliance Getting Started Guide what why Symbols Used in This Guide Special Text Used in This Guide Safety Tips Safety Tips (continued) The Safety and Comfort Guide The Safety and Comfort Guide includes information on: ➜Setting up your use area for maximum comfort ➜Using a grounding plug to prevent electrical shorts, shocks, or fires Caring for Your Home Internet Appliance Appliance Care and Additional Safety Precautions Make sure you: Take special precautions when using your Home Internet Appliance in the ➜Operate your Home Internet Appliance on a stable surface Where Can Find More Information Page Page Features Your Home Internet Appliance at a Glance Your Home Internet Line-of-SightConnection Appliance at a Glance (continued) Keyboard Batteries Keyboard Basics Keyboard Basics (continued) Ctrl Alt The Left Side of the Keyboard The Right Side of the Keyboard Buttons Internet Buttons (continued) The Push Pad The Push Pad Pointing Device Techniques (continued) To use the Pointing Device, you need to know how to move the cursor and how to click and select an item Understanding the Display Controls Page Getting 3 Online Introducing the MSN Companion Features MSN Companion Features (continued) Buttons and Links Tool How it works Link: Radio Button: Used to Registration MSN Companion Registration (continued) ➜Use a combination of uppercase letters, lowercase letters, and numbers ➜Don't choose words or numbers that might be easy for a stranger to guess Choose a New Member Password When you have confirmed your new secret password, press the continue button Select Your Time Zone Verify Internet Phone Numbers let me choose other numbers Choose Internet Phone Number #1 Choose Internet Phone Number #2 You’re Done Page Welcome to the Internet What is the Internet What Is the Web online What Do I Need in Order to Surf the Web To begin surfing, you must have the following: Internet Addresses (URLs) www.compaq.com What Is a URL www.name-of-company.com .org Screen Layout Hyperlinks Start Page The Browser Toolbar start mail messenger search the web Search Engines Searching the Web Searching the Web (continued) Error Messages Page E-mail E-mailBasics E-mail Addresses Messages Reading Your Reading Your E-mailMessages (continued) Accessing Your Mail from the Toolbar E-mailAttachments ➜picture files ➜video files ➜audio files ➜Web pages Types of Attachments You Can Receive The types of attachments that you can see or hear with your MSN Companion are: File Type How it is displayed Page Personalizing E-Mail Etiquette Page Online 6 Shopping E-Commerce Online Security Know the Seller Keep Good Records Tips for Safe Online Shopping Let’s Go Shopping Let’s Go Shopping! (continued) Tab Links Tables of Contents Pictures and Colored Text Search Boxes Find Drop Down Selection Boxes 1.Place your cursor on the scroll bar on the side of the list 2.Click the bar and move the push pad to move the bar up and down Shopping Practice http://www.productopia.com 2.Type http://www.productopia.com into the Address line of your screen 4. Type the word crib into the Search box 5.Click Search. A page containing information about cribs displays Under Product matches To buy the crib, you would click one of the options under Buy Online 8.Click Home to return to Productopia’s Home Page Let’s Go Shopping! More Shopping Practice (continued) http://mothernature.com Type the word vitamins All Products 4. Click Find. A list of vitamin products displays Buy Page Changing 7 Your Settings Settings Favorites Page Options and 8 Accessories Connecting a Printer Printing Connecting a Mouse Connecting External Speakers Page Getting Help Where Do I Find Help Where Do I Find Warranty Help? (continued) Troubleshooting Symptom Contacting Service and Support Browser Solution Display •Adjust the brightness and contrast controls until the text becomes clear •Adjust the font size •Adjust the contrast control on the display •Make sure the unit is turned on and plugged in Keyboard Dialing occurs but you fail to connect Connection fails repeatedly Internet takes too long to download Internet •Verify that all telephone handsets on the same line are on the receiver •Check that the Appliance is connected to the phone line •Make sure your MSN account is still active •Call your Internet Service Provider if your account has expired Printer •Make sure the power cable is plugged into an AC power source Power Speakers Troubleshooting System (continued) System Appliance seems to have locked up the on-screenMSN Companion toolbar to reset the unit Legal Notice Page Appendix A Federal Communications Commission Notice (continued) ➜Modifications Cables For questions regarding this FCC declaration, contact: Compaq Computer Corporation Telecom Network Telecom Network Approvals Approvals U.S. Regulations Governing the Use of Modems Ringer Equivalence Number Telecom Network Approvals (continued) Telephone Consumer Protection Act Telephone Consumer Protection Act of Canadian Regulations Governing the Use of Modems Canadian Regulations Governing the Use of Modems NOTE NOTICE Governing the Use of Modems (continued) European Union Notice European Union Notice European Union Notice (continued) Page Index Page Page BBB6-4