8 Maintain and troubleshoot

This section contains the following topics:

•Work with ink cartridges

•Clean the device

•General troubleshooting tips and resources

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve scan problems

•Solve copy problems

•Solve fax problems

•Solve wireless problems (HP Officejet J4680 only)

•Troubleshoot installation issues

•Clear jams

Work with ink cartridges

This section contains the following topics:

•Supported ink cartridges

•Handle the ink cartridges

•Replace the ink cartridges

•Align the ink cartridges

•Clean the ink cartridges

•Clean the ink cartridge contacts

•Clean the area around the ink nozzles

•Store printing supplies

Supported ink cartridges

The availability of ink cartridges varies by country/region. The ink cartridges might come in different sizes.

You can find the ink cartridge number in the following places:

•On the label of the ink cartridge you are replacing.

•Windows: From the Toolbox, if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details.

•Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information.

104 Maintain and troubleshoot