HP J4500, J4680 9

Contents
Poor print quality and unexpected printouts ..........................................................................	123
Common poor quality printout problems .........................................................................	124
Meaningless characters print ..........................................................................................	124
Ink is smearing ................................................................................................................	125
Ink is not filling the text or graphics completely ...............................................................	125
Output is faded or dull colored ........................................................................................	126
Colors are printing as black and white ............................................................................	126
Wrong colors are printing ................................................................................................	126
Printout shows bleeding colors .......................................................................................	127
Colors do not line up properly .........................................................................................	127
Lines or dots are missing from text or graphics ..............................................................	127
Solve paper-feed problems ...................................................................................................	127
Solve scan problems ............................................................................................................	129
Scanner did nothing ........................................................................................................	129
Scan takes too long ........................................................................................................	130
Part of the document did not scan or text is missing .......................................................	130
Text cannot be edited .....................................................................................................	130
Error messages appear ..................................................................................................	131
Scanned image quality is poor ........................................................................................	131
Scan defects are apparent ..............................................................................................	132
Solve copy problems ............................................................................................................	133
No copy came out ...........................................................................................................	133
Copies are blank .............................................................................................................	133
Documents are missing or faded ....................................................................................	134
Size is reduced ...............................................................................................................	134
Copy quality is poor ........................................................................................................	134
Copy defects are apparent .............................................................................................	135
The device prints half a page, then ejects the paper ......................................................	135
Error messages appear ..................................................................................................	135
Paper mismatch ..............................................................................................................	135
Solve fax problems ...............................................................................................................	136
The fax test failed ...........................................................................................................	136
Solve wireless problems (HP Officejet J4680 only) ..............................................................	148
Troubleshoot installation issues ............................................................................................	150
Hardware installation suggestions ..................................................................................	150
Software installation suggestions ....................................................................................	151
Clear jams ............................................................................................................................	152
Clear paper jams ............................................................................................................	152
Avoid paper jams ............................................................................................................	154
A HP supplies and accessories
Order printing supplies online ...............................................................................................	155
Supplies ................................................................................................................................	155
HP media ........................................................................................................................	155
B Support and warranty
Hewlett-Packard limited warranty statement .........................................................................	157
Obtain electronic support ......................................................................................................	158