Troubleshooting

Problem

Remedy

 

 

The HP HDTV Tuner is not receiving power and the

Plug the power cord into a different power outlet.

Power LED on the front does not light up.

Make sure the power outlet works by plugging in

 

another item such as a lamp.

 

 

There is no picture or sound.

Use your remote control to enter a channel number

 

that worked the last time you used your HDTV Tuner.

 

Double-check all cable connections. Check your

 

Resolution Select setting. Check your DTV Out

 

selection. Adjust your antenna.

There is no picture, but there is sound.

Double-check your cable connections. For Monitor

 

Out connections, double-check the yellow composite

 

cable. For Component Out connections, double-check

 

the green, blue, and red cable connections. For PC

 

connections, double-check your DVI/RGB Out

 

connection.

There is a picture, but there is no sound.

Double-check your audio cable connections.

 

 

The picture quality is poor.

Adjust your antenna. Double-check your cable

 

connections. You may need to adjust the signal

 

strength. Press the Signal button on your remote

 

control to view the signal strength.

 

 

The channel will not change with the remote control.

Replace the batteries in your remote control.

 

Check for a direct path from the remote control to the

 

HDTV Tuner.

 

 

22Troubleshooting