For detailed information on using the HP Scanner Tools Utility, see the HP Scanner Tools Utility help.
Replace the feed roller and separation pad
Replace the feed roller and separation pad under either of the following conditions:
•Streaks on scans or paper jams occur repeatedly and cleaning the automatic document feeder does not help.
•The HP Scanner Tools Utility Maintenance tab indicates that maintenance is due.
The feed roller replacement kit contains a feed roller, separation pad, and installation instructions. To order replacement kits, go to www.hp.com/support.
To replace the feed roller and separation pad, follow these steps:
1.Turn off the scanner, and then disconnect the USB or Ethernet cable and power cable from the scanner.
2.Open the ADF access door and roller cover, and then replace the feed roller and separation pad as described in the installation instructions that were included with the replacement kit.
3.Close the roller cover and ADF access door, and then reconnect the USB or Ethernet cable and power cable to the scanner.
4.Turn on the scanner, and then update the scanner maintenance history:
a. Press the Setup (
) button on the scanner control panel to open the HP Scanner Tools Utility. If prompted, select your computer name and, if required, your PIN. Click the Maintenance tab.
b. In the Feed Roller and Separation Pad Maintenance area, click Record Replacement and then click Yes.
For more information, see the HP Scanner Tools Utility help.
Order maintenance and scanner supplies
You can purchase maintenance parts online at the scanner support website at www.hp.com/buy/parts or from your local HP dealer.
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