Chapter 5
After each step, press a button to see if it is working correctly. If the problem persists, proceed with the next step.
1.On the Buttons tab of the HP Scanner Tools Utility, determine the associations for the Scanner Front Panel Buttons.
If necessary, change the software that is assigned to a button.
2.Verify that the expected program is installed on the computer by looking at the Start menu.
If necessary, install the program.
If the problem persists, the buttons might be assigned outside of the HP Scanner Tools Utility. Try the following procedure:
1.Open Control Panel, select Scanners and Cameras, and then select your scanner model from the list.
2.Display the scanner properties:
•Windows 2000: Click Properties.
•Windows XP and Vista:
3.Ensure that the Start this program option is selected and that the correct application is selected in the
Wrong shortcut is used when the Scan button is pressed
If you are using the HP scanning software, you can change the scan shortcut assigned to the Scan (
) button.
See the scanner software Help for information on assigning scan shortcuts to the Scan (
) button.
Automatic document feeder (ADF) problems
Use this section to help resolve issues that might occur when scanning from the automatic document feeder (ADF).
Paper jams usually result from inappropriate paper being fed into the ADF. Review the tips for using the ADF. If misfeeds occur frequently, perform ADF maintenance.
This section contains the following topics:
•Scanned images contain streaks or scratches
•Scanner scans only one side of a
•Scanned pages are out of order at the scan destination
•Scanned pages are missing at the scan destination
•The image is completely black or completely white
•Scanned images are not straight
•Clear a jam from the automatic document feeder (ADF)
46 Troubleshooting