HP N6350 42

Chapter 5

•Use the USB or Ethernet cable that was included with the scanner. Another USB or Ethernet cable might not be compatible with the scanner.

•USB connection: Ensure that the USB cable is securely connected between the scanner and the computer.

•Ethernet connection: Ensure that the Ethernet cable is securely connected between the scanner and a network router, Ethernet jack, or Ethernet switch.

If the problem persists after verifying the above items, follow these steps:

1.Do one of the following tasks depending on how the scanner is connected to the computer:

•If the USB cable is connected to a USB hub or a docking station for a laptop, disconnect the USB cable from the USB hub or the docking station, and then connect the USB cable to a USB port on the back of the computer.

•If the USB cable is directly connected to the computer, plug it into a different USB port on the back of the computer.

•Remove all other USB devices from the computer except for the keyboard and the mouse.

•If the Ethernet cable is connected to a network router, try connecting it to a different port on the router.

2.Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner.

3.Restart the computer.

4.When the computer is restarted, try using the scanner.

If the scanner works and you changed the way it was connected to the computer in Step 1, the communication problem might involve the USB hub, the docking station, a USB port, or another USB device. Leave the scanner directly connected to the computer through a USB port on the back of the computer. Try using the scanner after reconnecting each additional USB device, and disconnect any USB devices that prevent the scanner from working correctly.

If the scanner does not work, uninstall and then reinstall the HP scanning software.