HP N6350 5

Contents
Scanner operation problems....................................................................................................	42
Scanner will not turn on......................................................................................................	43
Scanner lamp stays on.......................................................................................................	43
Scanner does not start scan right away.............................................................................	43
Scanner is scanning items very slowly...............................................................................	43
Custom scan shortcut names do not display correctly on the LCD....................................	43
Vertical white stripes appear on the printed page..............................................................	44
Scan files are too large.......................................................................................................	44
The bottom of the image is cut off when scanning from the scanner glass........................	44
Issues with scanning documents or text (OCR).................................................................	44
Scanner button issues..............................................................................................................	45
Buttons do not work............................................................................................................	45
An unexpected program opens when a button is pressed.................................................	45
Wrong shortcut is used when the Scan button is pressed..................................................	46
Automatic document feeder (ADF) problems...........................................................................	46
Scanned image is fuzzy......................................................................................................	47
Scanned images contain streaks or scratches...................................................................	47
Scanner scans only one side of a double-sided page........................................................	47
Scanned pages are out of order at the scan destination....................................................	48
Scanned pages are missing at the scan destination..........................................................	48
The image is completely black or completely white............................................................	48
Scanned images are not straight........................................................................................	48
Clear a jam from the automatic document feeder (ADF)....................................................	49
Automatic document feeder (ADF) does not feed paper....................................................	50
The bottom of the scanned image is cut off........................................................................	50
Slides, negatives, and TMA issues...........................................................................................	51
The image cannot be enlarged...........................................................................................	51
Incorrect colors print, or the image is too light or dark........................................................	51
The scanned images are dark............................................................................................	51
The transparent materials adapter (TMA) does not work at all..........................................	51
No light or only dim light is visible in the transparent materials adapter (TMA) after
selecting a slides or negatives scanning shortcut..............................................................	52
Networking problems................................................................................................................	52
General network troubleshooting........................................................................................	52
Check network status.........................................................................................................	52
Problems connecting to a wired network............................................................................	53
Additional troubleshooting information.....................................................................................	53
6 Product support ......................................................................................................................	54
Index ..............................................................................................................................................	55