HP N6350 Networking problems

Chapter 5

No light or only dim light is visible in the transparent materials adapter (TMA) after selecting a slides or negatives scanning shortcut

After each step, start a scan to see if the scanner is working. If not, proceed with the next step.

1.Make sure that the TMA is connected to the scanner.

2.The bulb in the TMA might not be working. Press the Scan () button and look for illumination. If the bulb is broken, service is required.

3.The TMA might need to warm up. Wait a few seconds to see if the light turns on. For the best scanning quality, let the TMA light warm up for at least 30 seconds.

Networking problems

Use the following information to solve networking issues. After correcting each set of items, run the installation program again.

•General network troubleshooting

•Check network status

•Problems connecting to a wired network

General network troubleshooting

•If you are unable to install the device software, verify that:

◦All cable connections to the computer and the device are secure.

◦The network is operational and the network router is turned on.

◦All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows.

◦Make sure the device is installed on the same subnet as the computers that will be using the device.

•Make sure you are connecting to the correct scanner.

◦Verify the scanner serial number. Press the Setup () button, use to select Network, press OK, use to select View Settings, press OK, and then use to scroll down to Serial Number.

◦Start the HP Scanner Tools Utility.

◦Click the Network tab, click Connect Scanner, and then follow the onscreen instructions; make sure to select the scanner whose serial number matches the serial number you verified.