CHAPTER 13 TROUBLESHOOTING

Windows® 95/98/Me Peer-to-Peer (HP JetAdmin compatible method) Troubleshooting

If you are having trouble printing on a Windows® 95/98/Me Peer-to-Peer network, check the following (HP JetAdmin compatible method):

1.If the Print / Fax server does not show up under JetAdmin on a Windows® 95/98/Me Peer-to-Peer network, try removing all of the Windows® 95/98/Me network software from the Network Control panel and then reinstalling them as follows:

•First install the IPX/SPX-Compatible Protocol (or the TCP/IP protocol if you are using a later version of JetAdmin), the Client for Microsoft Networks, and the network adapter card driver.

•Install the Latest HP JetAdmin software.

•Restart the system, and then add the HP JetAdmin service.

Windows® 95/98/Me/NT®4.0 Peer-to-Peer Print (NetBIOS) Troubleshooting

If you are having trouble printing on a Windows® 95/98/Me/NT®4.0 (or later) Peer-to-Peer network (NetBIOS), check the following:

1.Make sure that the Brother NetBIOS Port driver is securely installed and configured according to the Windows® 95/98/Me/NT®4.0 Peer-to-Peer (NetBIOS) chapter 7. You may find that during the installation of the

port driver, the screen that prompts you for a Port name is not displayed. This happens on some Windows® 95/98/Me/NT®4.0 computers. Press the ALT and TAB keys to make it appear.

2.Make sure that the Print / Fax server is configured to be in the same workgroup or domain as the rest of your computers. It may take several minutes for the Print / Fax server to appear in the network neighborhood.

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