Checking for Customer Abuse

Some notebooks might appear to have been damaged by customer abuse. Use these guidelines to help determine if this is the case:

•If the shipping box is seriously damaged, customer abuse cannot be declared.

•If the damage could have a cause other than customer abuse, customer abuse cannot be declared.

•If the notebook shows any of the following, customer abuse is declared:

!Missing parts

!Broken plastic parts

!Parts not original to the notebook

!Damaged or missing keys on the keyboard

Table 3-3lists additional criteria for determining customer abuse to specific parts of the notebook.

NOTE: Parts damaged by customer abuse are not covered by the warranty.

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Troubleshooting and Diagnostics

Service Manual