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| Repair Center: |
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Symptom | Call Center: Suggestions | Likely Causes |
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Battery does not charge | Make sure AC adapter has correct | Battery or contacts |
| Check battery and | ||
| power rating. | AC adapter |
| AC adapter | ||
| Make sure AC adapter is connected |
| Check heat sink | |||
| Motherboard |
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| properly and battery installed |
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| properly. | Heat sink |
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| Check battery contacts. If available, |
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| try another battery and AC adapter. |
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| Move notebook away from any |
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| nearby heat source. Unplug AC |
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| adapter and allow battery to cool. |
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| Check for blocked air vents. |
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AC adapter does not | Try another AC adapter, if available. | AC adapter |
| AC adapter cannot be | ||
power notebook |
| Motherboard |
| repaired, and must | ||
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| be replaced. | |||
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Battery indicator is | Time Remaining is an estimate |
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inaccurate | based on notebook’s power use at |
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| that moment. It, therefore, depends |
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| on current task and assumes power |
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| will be used at that rate until battery |
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| runs out. So if notebook is currently |
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| using good deal of power (such as |
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| when reading CD or DVD), Time |
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| Remaining likely shows less time |
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| than actually remains. |
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Standby/resume |
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General problems | Close all applications before entering |
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| (or allowing notebook to enter) |
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| Standby or Hibernation mode. |
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| If problem appears after installing |
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| new software (including drivers), |
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| uninstall that software. Contact |
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| software vendor for additional |
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| support. |
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Notebook resumes slowly | Notebook can take a minute or |
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from Standby mode | longer to resume if network card is |
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| installed. Blinking cursor appears |
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| while system is loading and checking |
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| hardware and network connections. |
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| When hardware is reinitialized, |
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| Windows desktop appears. |
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Does not suspend to | Notebook won’t suspend |
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Standby mode as | if connection to another computer is |
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expected | active. |
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| If notebook is busy, it normally |
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| finishes current operation before |
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| suspending. |
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Does not automatically | Make sure hibernate support is |
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enter Hibernation mode as | enabled in Power in Control Panel. |
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expected | Also, make sure Hibernate timeouts |
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| (Power Schemes tab) for AC and |
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| battery power are not set to Never. |
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Service Manual |