A
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended solutions.
Problem | Possible Cause | Solution |
|
|
|
Nothing happens | No power to the | Check the system power. |
when you follow the | scanner. |
|
operating |
|
|
instructions, or the |
|
|
scanner displays |
|
|
erratic behavior |
|
|
(laser does not come |
|
|
on, scanner emits |
|
|
frequent beeps). |
|
|
|
|
|
| Interface/power | Check for loose cable connections. |
| cables are loose. |
|
|
|
|
Laser comes on, but | Scanner is not | Be sure the scanner is programmed |
barcode symbol | programmed for the | to read the type of bar code you |
does not decode. | correct bar code type. | are scanning. |
|
|
|
| Bar code symbol is | Check the symbol to make sure it is |
| unreadable. | not defaced. Try scanning test |
|
| symbols of the same bar code type. |
|
|
|
| Distance between | Move the scanner closer to or |
| scanner and bar code | further from the bar code. |
| is incorrect. |
|
|
|
|
User Guide | www.hp.com |
