HP rp5000 Point of Sale manual Using the Worldwide Web Preparing to Call Technical Support

Troubleshooting

Problem	Possible Cause	Solution
Symbol is decoded,	Scanner is not	Scan the appropriate host type bar
but not transmitted	programmed for the	code.
to the host.	correct host type.
Scanned data is	Scanner is not	Be sure the USB host is selected.
incorrectly displayed	programmed to work	Ensure that the POS system is
on the host.	with the host. Check	programmed for the correct
	scanner host type	keyboard type and language, and
	parameters or editing	the Caps Lock key is in the correct
	options.	state.
		Be sure editing options found in the
		Programming Reference Guide on
		the Point of Sale System Software
		and Documentation CD (e.g., ADF,
		UPCE to UPC-A Conversion) are
		properly programmed.

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support.

Preparing to Call Technical Support

If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Refer to the Support Telephone Numbers guide on the Point of Sale System Software and Documentation CD. Have the following information available when you call:

■Barcode Scanner model number

■Serial number for the scanner

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