Media symptom

Remedy (continued)

 

 

 

 

When viewing steaming video from

■ If you connected a digital external audio system to the Digital Audio

 

my PC, I see the video, but hear no

out connector on the TV, make sure the audio system is on.

 

audio.

■ If you have not connected a digital external audio system to the

 

 

Digital Audio out connector on the TV, make sure the setting for

 

 

Audio in the Settings menu is TV Speakers [PCM]; see “Changing

 

 

Audio options” on page 75. Also, check that the Output Select

 

 

setting is Fixed in the Option menu of the OSD menus; see “Using

 

 

the Option Menu” on page 54.

 

 

 

 

When viewing steaming video from

The quality of streaming video over wireless depends on many factors,

 

my PC using a wireless LAN, the

such as the bitrate of the original video, the reception quality, and the

 

video is choppy.

access point. For best quality over wireless, HP recommends using an

 

 

access point that supports IEEE 802.11a. IEEE 802.11g is the second

 

 

choice. IEEE 802.11b access points work well for audio and picture

 

 

streaming, but are not recommended for video because of bandwidth

 

 

limitations.

 

 

 

 

When viewing streaming video of a

Microsoft Media Center PCs record TV programs in a proprietary format

 

downloaded or recorded TV show or

called dvr-ms. Your MediaSmart TV supports playback of dvr-ms files, but

 

movie, the Pause, Fast-forward, and

it does not support use of the device trick-play buttons.

 

other device trick-play buttons do not

Many video download sites do not allow or support use of the device

 

work.

 

trick-play buttons on their pay-per-view video files.

 

 

 

 

 

 

When viewing or playing media, the

Turn off the TV and then turn it on.

 

screen freezes.

 

 

 

 

 

The TV turned itself off and then on.

The TV sensed an internal communication error and turned off to reset

 

 

itself.

 

 

 

 

My MediaSmart TV can’t see my PC.

■ Make sure Windows Media Connect is started on your PC.

 

 

■ Make sure both the TV and the PC are connected to your home

 

 

network.

 

 

■ Your firewall may be blocking Windows Media Connect from

 

 

working properly with your HP MediaSmart TV. Reset the Microsoft

 

 

firewall settings in Windows Media Connect, or, if you are using

 

 

another firewall program, make Windows Media Connect a trusted

 

 

program and make your whole home network a trusted device.

 

 

For additional help with firewalls, use your PC to access the Internet

 

 

and go to:

Troubleshooting

 

Media Connect, or, if you are using another firewall program, make

 

http://www.hp.com/go/mediasmart

 

I lose connection between my

During high transfer rates, as when streaming videos, your firewall may

 

MediaSmart TV and my PC when

be blocking Windows Media Connect from working properly with your

 

streaming files.

HP MediaSmart TV. Reset the Microsoft firewall settings in Windows

 

 

Windows Media Connect a trusted program and make your whole home

 

 

network a trusted device. For additional help with firewalls, use your PC

 

 

to access the Internet and go to:

 

 

http://www.hp.com/go/mediasmart

 

 

 

 

Troubleshooting 89

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HP SLC3760N 37 inch manual Media symptom Remedy
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SLC3760N 37 inch specifications

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