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HP UX Direry Server docsfeedback@hp.com, 7.1.4Documentation feedback, 7.1.3HP authorized resellers, 7.1.2How to contact HP technical support

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7 Support and other resources

7.1 Contacting HP

7.1.1 Information to collect before contacting HP

Be sure to have the following information available before you call contact HP:

•Software product name

•Hardware product model number

•Operating system type and version

•Applicable error message

•Third-party hardware or software

•Technical support registration number (if applicable)

7.1.2How to contact HP technical support

Use the following methods to contact HP technical support:

•In the United States, see the Customer Service / Contact HP United States website for contact options:

http://welcome.hp.com/country/us/en/contact_us.html

•In other locations, see the Contact HP Worldwide website for contact options: http://welcome.hp.com/country/us/en/wwcontact.html

7.1.3HP authorized resellers

For the name of the nearest HP authorized reseller, see the following sources:

•In the United States, see the HP U.S. service locator website at: http://www.hp.com/service_locator

•In other locations, see the Contact HP worldwide website at: http://welcome.hp.com/country/us/en/wwcontact.html

7.1.4Documentation feedback

HP welcomes your feedback. To make comments and suggestions about product documentation, send a message to:

docsfeedback@hp.com

Include the document title and manufacturing part number in your message. All submissions become the property of HP.

7.2 Related information

7.2.1HP-UX Directory Server documentation set

•HP-UX Directory Server release notes

The release notes contain important information on new features, fixed bugs, known issues and workarounds, and other important information for this specific version of the HP-UX Directory Server.

•HP-UX Directory Server administrator guide

This guide contains information and procedures you need to perform to maintain your Directory Server.

7.1 Contacting HP 55

Contents

Page Page 1 Preparing for a Directory Server installation 2 System requirements 3 Setting up HP-UXDirectory Server 3 Setting up HP-UX 5 General usage information 6 Migrating or upgrading to HP-UXDirectory Server from Netscape or Red Hat Migrating from Netscape Directory Server 6.x, or from Red Hat Directory Server Upgrading from Red Hat Directory Server 6.2.2 Performing the upgrade to HP-UXDirectory Server Index Page Directory Server administrator guide Directory Server 8.1 is comprised of several components, which work in tandem: •Directory Server •Directory Server Console •Administration Server NOTE: netstat setup-ds-admin.pl init setuid 1.2.4 Directory administrator ldapadd Password policies do apply to the administrator, but you can set a 1.2.5 Administration Server user 1.2.6 Directory suffix setup file (see 1.2.7 Configuration directory o=NetscapeRoot o=NetscapeRoot •Always back up the configuration directory after setting up a new instance •DNS must be properly configured on the target system •The host server must have a static IP address Table 2-1detailsthe hardware requirements for HP-UXDirectory Server: Table 2-1Hardware requirements Table 2-1Hardware requirements (continued) Directory Server runs on a 64-bit HP-UX11i environment as a 64-bitprocess “HP-UX system configuration” (page 13) •http://www.software.hp.com/SUPPORT_PLUS/qpk.html http://itrc.hp.com/service/home/home.do Select patch database under maintenance and support (hp products) Select under •“Perl prerequisites” 2.4.3 TIME_WAIT setting TIME_WAIT #ndd -set /dev/tcptcp_time_wait_interval This limits the socket TIME_WAIT state to 60 seconds 2.4.4 Large file support Installing and configuring HP-UXDirectory Server on HP-UXhas four major steps: Ensure that you have the required version of 2.Install the required version of the Java® Runtime Environment (JRE) 4.Install the Directory Server package CAUTION: To download and install JRE for Java 2 platform 1.Go to the following web site: http://www.hp.com/go/java •Itanium® JRE 5.0.11 - Nov •PA-RISCJRE 5.0.11 - Nov 2.Complete the form and choose Download Responding to prompts and navigating between screen prompts Specifying parameter values or a setup file at the command line Setup script command line options Table 3-1 setup-ds-adminoptions (continued) 3.6.3 Interactive setup modes only, not for production deployments. Also, express setups can fail if default The default and most common setup mode. This prompts you to supply more The most detailed setup mode. This provides more control over Administration Table 3-2Comparison of setup types Table 3-2Comparison of setup types (continued) 3.6.4Performing express setup Chapter 6 “Migrating or upgrading to Directory Server from Netscape or Red Hat Directory Server” /etc/resolv.conf yes ldap://ldap.example.com:389/o=NetscapeRoot To use TLS/SSL, set the protocol as ldaps:// instead of ldap: The Configuration Directory Server administrator's user DN; by default, this is •The administrator user's password Get the Administration Server port number from the Listen console.conf 2.Using the Administration Server port number, launch the Console hpds-idm-console 7.Set the administrator password and confirm it Set the administration domain. This defaults to the host's domain. For example: Administration Domain [example.com]: Enter the Directory Server port number. The default is Directory server network port [30860]: 13.Set the Directory Manager password and confirm it Enter the Administration Server port number. The default is Administration port [9830]: 3.6.6 Performing custom setup The custom setup has the following steps: 2.When asked to choose the setup type, enter 3 to perform a custom setup /etc/ hosts /etc/ resolv.conf SchemaFile .inf The default option is none, which does not import any data Set the user that the Administration Server process will run as. The default is Run Administration Server as [www]: 3.6.7 Performing silent setup setup.inf 1.Install the Directory Server package 3.6.7.1 Setup file structure 3.6.7.2 Setup file directives Table 3-3[General] directives (continued) Table 3-4 describes the directives for the [slapd] section of the .setup file Table 3-4[slapd] directives Table 3-4[slapd] directives (continued) Table 3-5 describes the directives for the [admin] section of the .setup file Table 3-5[admin] directives 3.6.7.3 Sample setup files Example 3-2Example of setup file for a typical setup ConfigDirectoryLdapURL= ldap://dir.example.com:25389/o=NetscapeRoot 3.6.8 Sending parameters in the command line •General (host server) •slapd (LDAP server) ConfigDirectoryLdapURL ServerIdentifier #/opt/dirsrv/sbin/setup-ds-admin.pl -s The ConfigFile parameter is set in the [slapd] section of the setup file replica.ldif 4.1.1 Configuring IP authorization on the Administration Server Edit IP Addresses This allows all IP addresses to access the Administration Server 6.Restart the Administration Server 4.1.2Configuring proxy servers for the Administration Server 4.2.1 Creating a new Directory Server instance interactively Chapter 3 “Setting up Directory Server ” itsasecret 4.2.2Creating a new Directory Server instance silently /opt/dirsrv/sbin/setup-ds.pl setup-ds-admin setup-ds register-ds-admin #/opt/dirsrv/sbin/register-ds-admin.pl 4.4.2 Uninstalling the HP-UXDirectory Server To uninstall HP-UXDirectory Server entirely, perform the following steps: and actual Directory Server instances (for o=netscapeRoot cd /opt/dirsrv/ ADMINPASS="admin-password Page Table 5-1File and directory locations •/opt/dirsrv/bin/ldapsearch •/opt/dirsrv/bin/ldapmodify •/opt/dirsrv/bin/ldapdelete To launch the Directory Server Console, use the hpds-idm-console script : #/opt/dirsrv/bin/hpds-idm-console http://hostname:9830 If the Administration Server is using TLS/SSL, the URL begins with https://) “Getting the Administration Server port number” (page 44) 1.Stop the Directory Server #/opt/dirsrv/slapd-instance/stop-slapd Generate a new, hashed password using pwdhash /opt/dirsrv/bin Page 6.1.1.1 Configuring the Directory Server Console 1.Shut down the Administration Server and Directory Server Change the adm.conf ldapurl: ldap://server2.example.com:389/o=NetscapeRoot serverRoot Table 6-1 migrate-ds-adminOptions and Argument (continued) oldsroot General.ConfigDirectoryAdminPwd The following is an example using the required option and argument: #/opt/dirsrv/sbin/migrate-ds-admin.pl 6.1.3.1Migrating a server or single instance 6.1.3.2Migrating replicated servers 6.1.3.3Migrating a Directory Server from one machine to another 6.1.3.4Migrating a Directory Server from one platform to another .ldif Run the migration script as --actualsroot option option /etc/opt/ dirsrv /etc/opt/dirsrv bak2db #/opt/dirsrv/slapd-instance_name/stop-slapd #cd /etc/opt/dirsrv #tar xvf /home/files/rhds80cfg.tar 7.1.1 Information to collect before contacting HP 7.1.2How to contact HP technical support 7.1.3HP authorized resellers 7.1.4Documentation feedback docsfeedback@hp.com •HP-UXDirectory Server administration server guide •HP-UXDirectory Server configuration, command, and file reference •HP-UXDirectory Server console guide •HP-UXDirectory Server deployment guide •HP-UXDirectory Server installation guide 7.2.3Troubleshooting resources http://itrc.hp.com Areas of peer problem solving http://forums.itrc.hp.com •“Troubleshooting” (page 45) Page access control See ACI ACI instruction access control list bind See bind DN bind DN bind rule branch entry CoS definition entry affects CoS template Contains a list of the shared attribute values file type extension (for example, .GIF or .HTML) filter filtered role role LDAP and across multiple platforms LDAP client Software used to request and view LDAP entries from an LDAP Directory Server See also browser determine which server holds the most recent version multiplexor n + 1 directory problem resulting in increased hardware and personnel costs presence index Allows searches for entries that contain a specific indexed attribute protocol A set of rules that describes how devices on a network exchange information protocol data unit SASL Simple Authentication and Security Layer schema access the directory may be unable to display the proper results superuser privileges to all files on the machine. Also called root supplier servers supplier server Page Symbols