Contents

1 Help Is Available

Quick Solutions Checklist . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Is the Notebook Receiving Adequate Power? . . . . . . 1–2 Is the Notebook Turned On? . . . . . . . . . . . . . . . . . . . 1–2 Is the Notebook Overheated? . . . . . . . . . . . . . . . . . . 1–3 Is the System Unresponsive?. . . . . . . . . . . . . . . . . . . 1–3 Is an External Device Not Working?. . . . . . . . . . . . . 1–4 Is Software Functioning Abnormally? . . . . . . . . . . . 1–4

Finding the Help You Need . . . . . . . . . . . . . . . . . . . . . . . 1–6Help from Your Notebook. . . . . . . . . . . . . . . . . . . . . 1–6 Help from Documentation . . . . . . . . . . . . . . . . . . . . . 1–6 Help from the World Wide Web . . . . . . . . . . . . . . . . 1–7 Help by Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8 Help from a Service Provider . . . . . . . . . . . . . . . . . . 1–9

2 Problems and Solutions

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1 Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Sound is not audible . . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Sound does not record . . . . . . . . . . . . . . . . . . . . . . . . 2–2 Battery and Power Problems . . . . . . . . . . . . . . . . . . . . . . 2–3 Notebook does not turn on. . . . . . . . . . . . . . . . . . . . . 2–3 Notebook turns off unexpectedly . . . . . . . . . . . . . . . 2–3 Indicators are displaying a low-battery condition . . . 2–4 Battery pack does not charge. . . . . . . . . . . . . . . . . . . 2–5 Battery pack is warm after charging . . . . . . . . . . . . . 2–5

Troubleshooting

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