Problems and Solutions
■Press the mute button on the notebook and verify that the mute light is off. (Sound should be audible when the mute light is off.)
■Verify that no headset, external speakers, or headphones are connected to the notebook. These devices disable the internal speakers. If one of these devices is connected to the notebook, use or disconnect it.
Notebook does not recognize a digital memory card or Memory Stick
■Remove, then reinsert, the digital memory card or Memory Stick.
■Restart the notebook.
■Verify that the digital memory card or Memory Stick is functioning correctly by trying the product in another notebook.
Digital memory card or Memory Stick does not work and alerts are not audible
■Verify that the digital memory card or Memory Stick is correctly inserted. Digital cards should be inserted label side up.
■Verify that the digital memory card or Memory Stick is configured correctly. For configuration information, refer to the digital product documentation. The
■Verify that the digital memory card or Memory Stick is functioning correctly by trying the product in another notebook.
■If you are trying to access a digital storage card or Memory Stick:
❏Verify that you are using the correct drive designation.
❏Verify that the digital memory card or Memory Stick is correctly formatted. For formatting instructions, refer to the product documentation.
Troubleshooting |