Contents

Secondary hard drive is not recognized. . . . . . . . . . 2–20 Notebook cannot start from a secondary

hard drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20 Infrared Communication Problems . . . . . . . . . . . . . . . . 2–21 Infrared link cannot be established . . . . . . . . . . . . . 2–21 Notebook does not transmit or receive data . . . . . . 2–22 Standby is preventing infrared transmission . . . . . . 2–22 Internet Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23 Notebook cannot connect to the Internet. . . . . . . . . 2–23 Internet buttons do not respond . . . . . . . . . . . . . . . . 2–23 Notebook cannot browse a selected Web site . . . . . 2–23 Keyboard and Pointing Device Problems . . . . . . . . . . . 2–24 Notebook keyboard keys stick or do not respond . . 2–24 Assorted keys are typing incorrect characters . . . . . 2–24 Letter keys are typing numbers . . . . . . . . . . . . . . . . 2–24 Keypad does not work . . . . . . . . . . . . . . . . . . . . . . . 2–25 Hotkeys do not work on an external keyboard . . . . 2–25 Pointer drifts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–25 Pointer moves erratically as you type . . . . . . . . . . . 2–25 Pointing stick does not work . . . . . . . . . . . . . . . . . . 2–26 TouchPad does not work . . . . . . . . . . . . . . . . . . . . . 2–26 External mouse does not work. . . . . . . . . . . . . . . . . 2–26 PS/2 scroll mouse does not work. . . . . . . . . . . . . . . 2–27 USB keyboard or pointing device does not work . . 2–27 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–28 Insufficient memory message is displayed . . . . . . . 2–28 New memory module does not increase memory . . 2–28 New memory module affects startup. . . . . . . . . . . . 2–28 Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–29 No dial tone is audible . . . . . . . . . . . . . . . . . . . . . . . 2–29 Modem does not dial correctly . . . . . . . . . . . . . . . . 2–29 Modem dials correctly but does not connect . . . . . . 2–30 Modem sounds are not audible . . . . . . . . . . . . . . . . 2–30 Modem does not connect at highest speed . . . . . . . 2–31 Characters are garbled or transfer rates are slow. . . 2–31 Modem loses connection . . . . . . . . . . . . . . . . . . . . . 2–31

Troubleshooting

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