Problem

Possible solution

 

 

 

 

I cannot remove a

1 Turn on the HP Digital Entertainment Center and press the Eject button near the

Troubleshooting

CD or DVD.

drive to extend the tray.

 

Eject key is sometimes near the volume knob or media playback keys.

 

Or

 

 

Double-click My Computer, right-click the drive letter of the stuck drive, and

 

 

click Eject.

 

 

Or

 

 

If you have a multimedia keyboard, press the Eject key on the keyboard. The

 

 

If these methods do not work a disc is jammed.

 

 

1 Turn off the HP Digital Entertainment Center and unplug it from the power source.

 

 

2 Open the protective door flap in front of the drive door by pressing it on the

 

 

lower edge.

 

 

3 Insert a paperclip gently into the hole on the front of the CD or DVD drive door

 

 

until the door opens.

 

 

 

 

Send/Don’t Send

If you get an error message with Send and Don’t Send options, close the dialog box

 

error messages keep

by clicking Send or Don’t Send. Continue with your tasks. For best performance,

 

appearing.

HP recommends that you restart your HP Digital Entertainment Center at a

 

 

convenient time. To restart the HP Digital Entertainment Center: Click Start on

 

 

the taskbar, click Turn Off Computer, and then click Restart.

 

 

 

 

My remote control

■ Make sure the remote control sensor is plugged into the HP Digital Entertainment

 

sensor does not

Center correctly; see the setup poster.

 

seem to work with

■ Make sure you point the receiver directly at the remote sensor at the correct range

 

my remote control.

 

of about 5 to 10 feet away.

 

Media Center does

 

■ Restart your HP Digital Entertainment Center. (If you cancel out of the setup wizard

 

not recognize my

 

while the HP Digital Entertainment Center is learning the remote signals, the

 

set-top box remote

 

remote sensor may no longer receive commands normally.)

 

control.

 

Set-top box remote controls that use the RC5 protocol are not compatible with

 

 

 

 

Media Center.

 

 

 

 

Troubleshooting 189