Problem

Possible solution

 

 

My HP Digital

■ The file may be corrupt or in an unsupported format. Open the video file in a

Entertainment Center

video editor such as InterVideo WinDVD Creator, and then resave the file in a

is experiencing video

supported format.

errors.

■ There may be a problem with the codec. For more information, look in Windows

 

 

Media Player help, and then search for codec.

 

■ If the error message Files Needed To Display Video Are Missing or Corrupt

 

appears, follow these steps:

 

a

Click Start, right-click My Computer, and then select Properties.

 

b

Click the Hardware tab, and then click the Device Manager button.

 

c

Click the plus sign (+) next to Sound, video and game controllers.

 

d

Double-click the TV tuner device.

 

e

Click the Driver tab, and then click the Update Driver button.

 

f

Select Install from a list or a specific location, and then click Next.

 

g

Remove the check mark from Search removable media.

 

h

Click Include this location in this search, and then click the Browse

 

 

button.

 

i

Click the plus sign (+) in order, next to each of the following directories:

 

 

■

My Computer

 

 

■

C:/

 

 

■

hp

 

 

■

drivers

 

j

Click OK, Next, and then click Finish after the drivers are updated.

 

k

Restart the HP Digital Entertainment Center.

 

 

 

 

Troubleshooting

Troubleshooting 197