Getting Help, Reaching Sprint Customer Service | HTC Dash manual

Getting Help

Visit www.sprint.com

You can go online to:

Access your account information.

Check your minutes used (depending on your Sprint service plan).

View and pay your bill.

Enroll in Sprint online billing and automatic payment.

Purchase accessories.

Shop for the latest Sprint phones.

View available Sprint service plans and options. Learn more about Sprint Power Vision and other great products like Sprint TVSM, the Sprint Music StoreSM, Sprint Picture Mail, games, ringers, screen savers, and more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

From the Phone screen, dial and then press the Talk Key.

Sign on to your account at www.sprint.com.

Call us toll-free at 1-888-211-4727 (Consumer customers) or 1-888-788-4727 (Business customers).

Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742.

Automated Billing Information

For your convenience, your phone gives you access to billing information on your Sprint account. This information includes balance due, payment received, invoicing cycle, and the number of minutes used since your last invoicing cycle.

To access automated billing information:

From the Phone screen, dial and then press the Talk Key.

Note:

This service may not be available in all Afﬁliate areas.

4Section 1: Getting Started

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HTC Dash manual Getting Help, Reaching Sprint Customer Service, Automated Billing Information

Contents

Touch by HTC Getting Started Guide Please Read Before Proceeding Page Setting Up Windows Mobile Device Center on Table of ContentsSection Working With Company Email and Meeting Appointments Index 149 Appendix123 Section This Section To set up your voicemail Setting Up ServiceSetting Up Your Voicemail Access the Phone screen by pressing the Talk Key Account Password Voicemail Password Sprint Account PasswordsSprint Vision Password Getting Help Reaching Sprint Customer ServiceTo access automated billing information Automated Billing Information Sprint Sprint Operator ServicesTo access Sprint Operator Services To call Sprint Notification LEDs Earpiece Your DeviceFront Components Touch Screen Self-portrait Mirror Back ComponentsTop Components Back Cover Left and Right Components Volume SliderMicrophone Sync Connector/Earphone Jack Bottom Components Accessories Installing the microSD card Close the slot cover Replace the back cover Installing and Charging the Battery Battery InformationTo remove the back cover To remove the battery To install the batteryTo charge the battery  Tap Start Settings System tab Power Low BatteryTo check the battery power Starting Up Tap Start Settings System tab Screen Switching to Sleep ModeSelect the battery timeout period, and then tap OK Calibrating the Device To unlock buttons Managing Screen SettingsTo lock buttons  Tap Unlock twice on the Today screen To access the Today screen, tap Start Today Today Screen Indicators Start Menu Start Settings Personal tab MenusQuick Menu HTC Home Information.1 Select the Weather tab Home tabWeather tab Tap Select Getting Started Enable or disable the following options Launcher tab Sound tab TouchFLO Touch Cube Finger-scrolling and ﬁnger-panning To use ﬁnger-scrolling  You can also pan diagonally To use ﬁnger-panningTo continuously pan Programs screen ProgramsPrograms in the Start Menu Icon Description Addition, subtraction, multiplication, and division Voice as your ring tone Page Entering Information Icon Input method Entering InformationExample Entering Information To enlarge the onscreen keyboard Using the Onscreen KeyboardTo enter text using the onscreen keyboard Tap Large KeysPage Using Phone Features Using Phone Features Using the PhoneTap Start Settings Connections tab Comm Manager Phone Screen Airplane mode Adjusting the device volumeTo adjust the device volume Making a Call From the Phone Screen Making a CallTap Start Phone or press the Talk Key Making a Call From Call History Making a Call From ContactsTo specify which of a contact’s phone numbers to dial To create a speed dial entry Receiving a CallOne-touch Speed Dial To answer or reject an incoming call To put a call on hold To switch between two callsTo set up a conference call  Press the Talk Key on your device To mute a call Phone SettingsTo access phone settings To check a missed call To change the keypad tone To change the ring typeRing type list, tap the desired option Keypad list, tap the desired optionPage Setting Up Your Device Time and Date Basic SettingsRegional Settings To set the time and date Display Settings Device Name Tap Start Settings System tab Clock & Alarms Alarms tab Alarms and NotiﬁcationsTo set an alarm To choose how to be notiﬁed about events or actions Synchronizing Information With Your Computer Ways to Synchronize About SynchronizationSynchronizing Information With Your Computer Setting Up Synchronization in Windows Mobile Device Center Microsoft ActiveSync on Windows Vista Using Windows Mobile Device Center Click Setup and Installation Installing ActiveSyncSetting Up Synchronization in ActiveSync To synchronize your device with your PC, clear Starting and Stopping Synchronization Synchronizing With Your ComputerChanging Which Information Is Synchronized Troubleshooting Sync Connection Problems Page Organizing Contacts Appointments, Tasks, Other Information Adding New Contacts ContactsTo add a contact on your device To group similar contacts Organizing and SearchingTo change contact information Tap Categories To work with the Contacts list To ﬁnd a contact on your device Creating Appointments CalendarSharing Contact Information To schedule an appointment When you are ﬁnished, tap OK to return to the calendar To set a default reminder for all new appointments When in Month view, you will see the following indicators Viewing Appointments Sending Appointments To send a meeting request Tap Start Programs Tasks TasksTo create a task To change the priority of a task Tap OK To set a default reminder for all new tasksTo show start and due dates in the task list To locate a task To create a note To set the default input mode for NotesEntering Information in Notes Tap Start Notes To draw in a note Recording Voice NotesTo create a voice note Tap Start Settings Personal tab Input To change recording formatsPage Exchanging Messages To select a messaging account MessagingExchanging Messages Receiving text messages Text MessagesSending text messages Threaded text messaging To set up a POP3 or an IMAP4 email account Setting Up Email AccountsEmail Setup Wizard Tap Setup E-mailon the Account Selection screen To compose and send a message Using EmailCreating and sending messages To add an attachment to a message To read an incoming message Viewing and replying to messagesTo download an attachment Synchronize email To reply to or forward a messagePage Working With Company Email and Meeting Appointments Synchronizing Your Device with the Exchange Server Setting up an Exchange Server connectionTap Start Programs Messaging Setup E-mail Tap Next again Working With Company Email Automatic synchronization using Direct PushStarting synchronization Scheduled synchronization To enable Direct Push via Comm ManagerTo enable Direct Push via ActiveSync ActiveSync on your device, tap Menu Schedule To reply to a meeting request Managing Meeting RequestsTo view the list of meeting participants Finding Contacts in the Company Directory Contacts, tap Menu Company Directory Working With Documents and Files To use Microsoft Ofﬁce Mobile Microsoft Ofﬁce MobileTap Start Ofﬁce Mobile To enlarge or reduce the display size Adobe Reader LETap Start Programs Adobe Reader LE Tap Tools Zoom Select an option to suit your view To customize page view and orientationTap Tools View Tap Tools Find Text Getting Connected To open Comm Manager  Tap Start Settings Connections tab Comm ManagerComm Manager Getting Connected To choose a Home Internet Explorer MobileTo start Internet Explorer Mobile To add a favorite Bluetooth Modes Using BluetoothBluetooth can be used in the following ways To turn Bluetooth on and make your device visible Bluetooth PartnershipsTo create a Bluetooth partnership To accept a Bluetooth partnership Sending Information Using BluetoothTo send information from your device to a computer Getting Connected Windows Live Setting up Windows LiveTo receive a Bluetooth signal Tap Start Programs Windows Live Tap Sign in to Windows Live Windows Live interface To ﬁnd information on the Internet Live Search BarLive Messenger To open Windows Live Messenger Mobile Experiencing Multimedia Capture Modes Using the Built-in CameraTo change the capture mode To open the Camera screen Camera Controls Supported File FormatsCapture type Format Onscreen controls and indicators Photo mode Video mode Zooming To zoom in and zoom out Quick Settings Panel Review Screen Camera settings Capture Settings menu Advanced menu Experiencing Multimedia  Tap Start Programs Camera Album. -or Camera AlbumTo open Camera Album  In the Camera program, tap To view an image To rotate the image To zoom in or out of an image To play back video ﬁles To view the images as a slide showTo close Camera Album To play GIF animation ﬁles Using Pictures & VideosTo view pictures Tap Start Programs Pictures & Videos To view slide shows Tap to select a video and play it in Windows Media PlayerTo sort pictures and video clips Video File Formats Supported File Extensions Using Windows Media PlayerTo delete a picture or video clip Audio File Formats Supported File Extensions About the controls Following are available controls on the Windows Media Player About the Screens and Menus About Licenses and Protected Files To synchronize content manually to your device To synchronize content to your device automaticallySynchronizing video and audio ﬁles Playing Media To play items on your device Troubleshooting Page Managing Your Device To add programs Adding and Removing ProgramsManaging Your Device To remove programs Using Task ManagerTo switch back to a running program To open Task Manager Tap Stop All to close all programs in the list. -or To close running programs from the Task ManagerTap the Running tab To add a running program to the exclusive list To perform a soft reset Resetting Your DeviceSoft Reset To remove a program from the exclusive list Tap Start Settings System tab Clear Storage Hard ResetTo perform a hard reset Clear Storage Appendix Federal Communications Commission Notice Regulatory NoticesRegulatory Agency Identiﬁcations Appendix Modiﬁcations SAR Information SAR 1.250 W/kg @1g USA IC Statement Important Note Hearing Aids Weee NoticePacemakers Other Medical Devices Important Health Information and Safety Precautions RoHS Compliance  Handle battery packs carefully  Use the correct external power source Take extra precautions Safety Precautions for Direct Sunlight  Heed service markings  Damage requiring service Appendix  Avoid wet areas  Mounting accessories Avoid hot areas  Avoid pushing objects into product When Driving Additional Safety Information Cleaning When Using Your Device Near Other Electronic Devices Turn Off Your Device Before Flying General Safety and Other PrecautionsTurn Off Your Device in Dangerous Areas Battery Safety Antenna SafetyDOs AC Phone Charger Precautions DON’Ts Appendix Warranty Month Limited Warranty Appendix USA Index Index Now Playing screen Windows Media Player Mobile Reset device Overview Review screen Camera Regulatory notices