HTC Dash manual Troubleshooting Sync Connection Problems

1.In ActiveSync on the device, tap Menu > Options.

2.Select the check box for any items you want to synchronize. If you cannot select a check box, you might have to clear the check box for the same information type elsewhere in the list.

3.To change synchronization settings for an information type, for instance, E-mail, select it and tap Settings. You can then set the download size limit, specify the time period of information to download, and more.

Notes:

Some information types such as Favorites, Files and Media cannot be selected in ActiveSync Options on your device. You can only select or clear these items from your PC’s Windows Mobile Device Center or ActiveSync.

A PC can have sync partnerships with many different Windows Mobile powered devices, but a device can have sync partnerships with at most two PCs only. To ensure that your device will synchronize properly with both PCs, set up the second PC using the same synchronization settings you used on the first PC.

Outlook email can be synchronized with only one computer

Troubleshooting Sync Connection Problems

When the PC is connected to the Internet or a local network, in some cases the PC may disconnect the connection with your device in favor of the Internet or network connection.

If this happens, tap Start > Settings > Connections tab > USB to PC, and then clear the Enable advanced network functionality check box. This makes your PC utilize a serial USB connection with your device.

The USB to PC ( ) icon appears on the Today Screen when a serial USB connection is used.

Section 5: Synchronizing Information With Your Computer 55