Appendix D. Product warranty and support information | IBM 22P6969

Appendix D. Product warranty and support information

Warranty period

Contact your place of purchase for warranty service information. Some IBM Machines are eligible for on-site warranty service depending on the country or region where service is performed.

A warranty period of 3 years on parts and 1 year on labor means that IBM will provide warranty service without charge for:

1.parts and labor during the first year of the warranty period

2.parts only, on an exchange basis, in the second and third years of the warranty period. IBM will charge you for any labor it provides in performance of the repair or replacement.

Machine - 24X/10X/40X Max CD-RW Drive

Warranty period - Parts - Three years, labor - one year

Service and support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Warranty information on the World Wide Web

The IBM Machine Warranties Web site at http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide overview of the IBM Limited Warranty for IBM Machines, a glossary of terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ), and links to Product Support Web pages. The IBM Statement of Limited Warranty is available from this Web site in 29 languages in Portable Document Format (PDF).

Online technical support

Online technical support is available during the life of your product. Online assistance can be obtained through the Personal Computing Support Web site and the IBM Automated Fax System.

Online technical support

IBM Personal Computing Support Web site	http://www.ibm.com/pc/support/

IBM Automated Fax System	1-800-426-3395 (U.S. and Canada)

© Copyright IBM Corp. 2001

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IBM 22P6969 manual Appendix D. Product warranty and support information, Warranty period, Service and support

Contents

24X/10X/40X Max CD-RW Drive Page Iii Safety Read first Iv 24X/10X/40X Max CD-RW Drive User’s Guide Contents Vi 24X/10X/40X Max CD-RW Drive User’s Guide About this book Installation and user’s guideRegistering your option Appendixes Viii 24X/10X/40X Max CD-RW Drive User’s Guide Introduction Installation and user’s guideProduct description Before you begin Software descriptionSystem requirements Product views Handling InstructionsFront view of the drive Reserved Back view of the drive Opening the computer Installing the DriveUnpacking the drive Selecting an IDE port Mounting the drive in the bay Setting the configuration jumper Attaching the cables to the drive Updating your computer configuration Completing the hardware installationInstalling the CD-RW software Using the drive Using CD-R and CD-RW discs Caring for the CD-RW drive Handling and caring for a CD Loading a CD Ejecting a CD manually Using IBM Drive Letter Access DLAOpen My Computer Click Make Compatible Limiting recording speedSelect Properties Start-Programs- IBM RecordNow Using the RecordNow software Physical specifications Appendix A. Product specificationsPower requirements Environmental requirements Drive-performance specificationsWrite/Read speeds Media Speed Compatibility Feature Specification Page Appendix B. Problem solving You cannot create a multi-session disc You cannot format a CD-RW discYou cannot successfully write to a CD-R or CD-RW disc You cannot eject a CD Click Start → Settings → Control Panel There is no sound from the CD CD cannot be read Appendix B. Problem solving 624X/10X/40X Max CD-RW Drive User’s Guide Click Properties Click the Device Manager tabClick Start-Control Panel Click Device Manager Enabling DMA for Windows 2000 Professional Click the Advanced Settings tabEnabling DMA for Windows NT Page 424X/10X/40X Max CD-RW Drive User’s Guide Warranty period Appendix D. Product warranty and support informationService and support Telephone technical support IBM Warranty for Machines IBM Statement of Limited Warranty Z125-4753-06 8/2000Extent of Warranty Part 1 General Terms Warranty Service Items Not Covered by WarrantyANY Kind Limitation of Liability Americas Brazil Part 2 Country-unique TermsNorth America Canada CAMBODIA, LAOS, and Vietnam Asia Pacific Australia India Hong Kong and MacauJapan NEW Zealand EUROPE, Middle EAST, Africa Emea PEOPLE’S Republic of China PRC Governing Law Egypt Austria and GermanyFrance Italy IrelandSouth AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland Following item is added to this paragraph United Kingdom 1424X/10X/40X Max CD-RW Drive User’s Guide Appendix E. Notices Electronic emission notices TrademarksPage Part Number 22P6969 1P P/N 22P6969