vEngineering change management - Occasionally,there might be changes
that are required after a product has been sold. IBM or your reseller,if
authorized by IBM, will make selected Engineering Changes (ECs) available
that apply to your hardware.
The following items are not covered:
vReplacement or use of non-IBM parts or nonwarranted IBM parts
Note: All warranted parts contain a 7-character identification in the format
IBM FRU XXXXXXX
vIdentification of software problem sources
vConfiguration of BIOS as part of an installation or upgrade
vChanges, modifications, or upgrades to device drivers
vInstallation and maintenance of network operating systems (NOS)
vInstallation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM warranty
terms. Be sure to retain your proof of purchase to obtain warranty service.
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
vMachine Typeand Model
vSerial numbers of your computer, monitor,and other components, or your
proof of purchase
vDescription of the problem
vExact wording of any error messages
vHardware and software configuration information for your system
Telephonenumbers
Note: Telephonenumbers are subject to change without notice. For the latest
list of IBM HelpCenter telephone numbers and hours of operation, visit
the Support Website at www.pc.ibm.com/qtechinfo/MIGR-
4HWSE3.html
Country or region Language TelephoneNumber
Argentina Spanish 0800-666-0011
Australia English 1300-130-426
Getting help and service
Chapter3. Getting help and service from IBM 39