Getting help and service
Getting help and service
If you need help, service, technical assistance, or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Microsoft Service Packs are the latest software source for Windows product updates. They are available via Web download (connection charges may apply) or via
Getting help on the Web
On the World Wide Web, the IBM Web site has
IBM provides an extensive Web site dedicated to mobile computing and to ThinkPad computers at www.ibm.com/pc/support
Research this Web site to learn how to solve problems, find new ways to use your computer, and learn about options that can make working with your ThinkPad computer even easier.
You also can order publications through the IBM Publications Ordering System at
www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi
Calling IBM
If you have tried to correct the problem yourself and still need help, during the warranty period, you can get help and information by telephone through the IBM PC HelpCenter. The following services are available during the warranty period:
vProblem determination - Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem.
vIBM hardware repair - If the problem is determined to be caused by IBM hardware under warranty, trained service personnel are available to provide the applicable level of service.
38ThinkPad® G40 Series Service and Troubleshooting Guide
