V

COMPL & WARR

The service may be 1) a “Repair” service at your location (called “On-Site”) or at one of IBM’s or
a reseller’s service locations (called “Carry-in”) or 2) an “Exchange” service, either On-site or
Carry-in. If in doubt, contact your point of sale.
When a type of service involves the exchange of a Machine or part, the item IBM or your reseller
replaces becomes its property and the replacement becomes yours. The replacement may not
be new, but will be in good working order, and at least functionally equivalent to the item
replaced.
It is your responsibility to:
1. obtain authorization from the owner (for example, your lessor) to have IBM or your reseller
service a Machine that you do not own;
2. where applicable, before service is provided -
a. follow the problem determination, problem analysis and service request procedures that
IBM or your reseller provide.
b. secure all programs, data and funds contained in a Machine.
c. inform IBM or your reseller of changes in a Machine’s location, and
d. for a Machine with exchange service, remove all features, parts, options, alterations, and
attachments not under warranty service. Also the Machine must be free of any legal
obligations or restrictions that prevent its exchange; and
3. be responsible for loss of, or damage to, a Machine in transit when you are responsible for
the transportation charges.
Extent of Warranty
IBM does not warrant uninterrupted or error-free operation of a Machine.
Misuse, accident, modification, unsuitable physical or operating environment, improper
maintenance by you, or failure caused by a product for which IBM is not responsible may void the
warranties.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE. HOWEVER, SOME LAWS DO NOT ALLOW
THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL
EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE WARRANTY
PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above
limitation may not apply to you.
compl.fm Page V Friday, April 3, 1998 6:29 PM