***Changes to the adapters NVRAM settings must be changed on each channel of the HBA followed by the commit button and a restart***
Useful OS X Applications
TextEdit – Text editor
Can be found in: /Applications/TextEdit
Disk Utility – OS X disk repair / formatting tool
Can be found in: /Applications/Utilities/DiskUtility
Console – Allows user to see application logs in
Can be found in: /Applications/Utilities/Console
Finder – Standard file viewer (similar to Windows Explorer)
Terminal – Terminal application which allows a user to send Unix based commands Can be found in: /Applications/Utilities/Terminal
Kextstat grep ATTO – Shows which ATTO Fibre Channel driver is loaded into memory (key info)
Apple System Profiler – System utility which will output a file with useful system info (processor type, RAM installed, OS version, driver versions, application versions, logs, etc.)
Can be found in: Apple Menu About this Mac More Info
ATTO Problems?
Escalation Checklist
1.Computer Model:
2.Operating System:
3.OS Patch Level:
4.PCI or PCIe slot # and type (x4, x8, …):
5.ATTO driver version (from the Configuration Tool):
6.List of all of the devices attached to the ATTO HBA:
7.Did this configuration ever work?
8.Is this a new error that just started happening, or is this an error that has been around since the first use.
9.How duplicable is the error? Does the error occur sporadically/randomly, or can it be reproduced each
and every time?
Useful Logs to collect and escalate:
∙Apple System Profiler Output (ASP)
∙IOREG Output ( from IOREG Command)
∙Dump of ATTOCelerityFCLOG and ATTOCelerityFCMPLog Utility when the issue occurs
∙Terminal output with the following commands:
∙Kextstat grep ATTO
∙Java – version
Digital Media Storage Solution Installation Guide | 28 |
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