IBM i Series 1200, i Series 1300 manual Customer service and support

Customer service and support

Customer service and

support

Purchasing

an

IBM

PC

hardware product entitles you to

receive

support and services during the limited warranty period. If you n

additional support and services, a

wide

variety of

extended

soluti

that

addresses

most

needs

are

available

for

purchase.

Online support

services

You

can

contact

us

on the Internet for answers to

your

technical

support questions. If you link to our support home

page,

you

can

search

for

technical

tips,

download update

drivers,

and

find

out

a

many other things. You can visit the site at the following URL:

http://www.pc.ibm.com/thinkpad

Personalized web-based site PC support provides PC users

easy

access to online support, including

personalized

IBM

web

site

tai-

lored to their machine type, computing environment, and individual

interests

such as

business applications or games. Customers

profile

once with IBM and are thereafter greeted by name and presented

targeted information selected specifically to meet their particular

needs.

For

example,

a corporate ThinkPad user might

receive

infor-

mation

on

Microsoft

Windows NT and remote connectivity.

IBM

cus-

tomers

can

also

elect

to receive

proactive

e-mail,

alerting

them

to

time-saving hints and

tips and product-specific update

such

as

modem speed and BIOS files. Interactive web-based forums are

monitored around the clock by IBM specialists, complementing

its

support

on

all

the

major

internet

service

providers.

You

can

set

up

your

profile

at:

http://www.pc.ibm.com/support

Fax information

In the U.S. and Canada, if you

have a touch-tone

telephone

and

access to a fax machine, you can receive marketing and technical

information on such topics as computer hardware, operating

systems,

and

local

area

networks

(LANs)

by

fax.

You

can

call

the

IBM

PC

Company

Automated

Fax

System

24

hours

a

day,

7

days a

116 ThinkPad i Series 1200/1300 User's Reference