Insignia NS-BRDVD Troubleshooting

Insignia NS-BRDVD Blu-ray Disc Player

Troubleshooting					Problem	Solution
					Cannot play a disc	• Make sure that the disc
		Warning					label is facing up.
		Do not try to repair your player yourself. There are				• If the disc is dirty, clean
		no user-serviceable parts inside.					the disc.
		Instead, turn off your player, unplug the power				• Try another disc. The disc
		cord, and contact qualified service personnel.					may be warped or
							damaged.
						• The disc’s rating may be
	Problem		Solution				blocked by the parental
							controls. Unlock parental
	No power		• Make sure that the power				controls or change the
				cord is connected			rating level.
				correctly and securely.		• Make sure that the disc is
			• Unplug the power cord,				compatible with your
				wait 5 to 10 seconds, then			player.
				plug it back in again.
					Cannot read an SD memory	• The card format does not
	No sound or picture		• Make sure that the TV is		card		match your player’s
				turned on.			format.
			• Make sure that all cables			• The card is not compatible
				are connected correctly			with your player.
				and securely.
					When disc is removed,	• Reset your player by
			• Make sure that the
					start-up screen does not		turning it off, then on
				connected TV or other
					appear		again.
				device supports HDCP.
				Your player will not output	The remote control does not	• Aim the remote control
				a video signal unless the	work		directly at the remote
				other device supports			control sensor on the front
				HDCP.			of your player.
			• Make sure that the output			•	Decrease the distance
				format for your player			between the remote
				matches the input format			control and the remote
				for the connected device.			control sensor on the front
			• If the HDMI Deep Color				of your player.
				setting is set to Auto,		• Make sure that the + and –
				change the setting to Off.			symbols on the batteries
				Set the HDMI Video			match the + and –
				Resolution setting to			symbols inside the battery
				something other than Auto			compartment.
				or 1080p24.		•	Replace the batteries.
	Distorted picture		•	Sometimes a small
					Buttons do not work or your	• Unplug the power cord for
				amount of picture	player stops responding		5 to 10 seconds, then plug
				distortion may appear.			it back in.
				This is not a malfunction.
					Your player does not	• Some discs do not permit
			•	Connect your player
				directly to the TV. If RCA	respond to some operating		some commands. Check
				A/V cables are connected	commands during playback		the instructions that came
				to a VCR, the video may be			with the disc.
				distorted because of the
					You player cannot read the	• Make sure that the disc is
				copyright system.
					disc		inserted label side up.
	Completely distorted picture		• Make sure that the disc is			• Make sure that the disc is
	or black and white picture			compatible with your			compatible.
	with Blu-ray Disc or DVD			player.		• If the disc is dirty, clean
							the disc.
	No sound or distorted sound		•	Adjust the volume.
						• Try another disc. The disc
			• Make sure that the				may be warped or
				speakers are connected			damaged.
				correctly and securely.		•	Moisture may have
			• If you are using an HDMI				condensed inside your
				connection, make sure			player. Let your player sit
				that the HDMI cable is			for one to two hours to let
				connected correctly and			the condensation
				securely.			evaporate.
			• Adjust the settings in the
					Angle does not switch	• Not all discs are recorded
				Audio menu.
							with multiple angles.
	Picture freezes momentarily		• Check the disc for
						• If a disc is recorded with
	during playback			fingerprints and scratches.			multiple angles, every
			• If the disc is dirty, clean				scene may not have
				the disc.			multiple angles.
					Playback does not start	• The title may be blocked
					when the title is selected		by the parental controls.
							Unlock parental controls
							or change the rating level.
					Password forgotten	• Press the number buttons
							to enter 4737. Your
							password is cleared.
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