InSinkErator CWT-00 Please read Troubleshooting Guide and/or visit, Problem, Possible Cause

Please read Troubleshooting Guide and/or visit

www.insinkerator.com before calling AnswerLine™

TROUBLESHOOTING

PROBLEM	POSSIBLE CAUSE	WHAT TO DO
Water is not cold.	• No power to unit.	• Make sure the circuit breaker or fuses are
		functioning properly.
	• The unit is unplugged.	• Make sure the unit is connected to a properly grounded
		electric outlet.
	• The electric outlet is inoperative.	• Check that the outlet is not switched off.
	• Copper tubes connected incorrectly.	• Switch copper tube connections.
		• Cold water in the chilled water tank is still being chilled.
	• The unit has not had sufficient time to
		Wait 15 minutes and check temperature once again.
	chill the water.
		• Check that the temperature control knob is set to the
		maximum cold setting.
Cold water drips or	• Tube is blocked.	• Check that tubes are not kinked, twisted or pinched.
sputters from spout.		• Unscrew spout end piece and clean out any debris.
Water does not flow	• Insufficient water supply	• Check the supply valve to ensure that is fully open and
from spout.		there are no obstructions in the water line reducing the
		pressure below 30 psi (i.e., a poorly mounted saddle
		valve, a clogged water filter, or a partially opened
		shut-off valve).
		• Check to see if chilled water tank is improperly connected
		to hot water supply line. If so, attach to cold water line.
	• The spout is blocked.	• Unscrew spout end piece and clean out any debris.
Water is dripping	• Debris in the water line may be	• Unscrew spout end piece and clean out any debris.
from the spout/vent	in the faucet valve seat causing a	• Activate faucet lever 7-10 times to flush faucet & lines.
constantly.	slow water leak.
Divided stream.	• Debris in the end piece.	• Unscrew spout end piece and clean out any debris.
Unpleasant taste.	• Chilled water tank requires purging.	• If chilled water has not been dispensed for 3 or more days, or
		if fewer than 3 cups per day are dispensed, the chilled water tank
		should be purged. Run cold only faucet for 3 minutes to purge
		chilled water tank. Wait 1 hour before dispensing fresh water.
FILTRATION ISSUES (Filtration available as an option)
Water taste or odor	• Filter needs to be flushed out	• Activate the faucet lever and run until the water is cold.
	• Life of filter has expired	If there is no change, replace filter cartridge.
New filter leaks or	• Head and bracket not fully rotated	• Remove, inspect, reinstall filter cartridge.
doesn’t fit	• Filter O-ring breach	• Remove new filter, replace with old filter. Check operation.
		If OK, reinstall new filter and recheck operation.
No water flow or	• Life of filter has expired	• Replace filter cartridge. See page 11.
low water flow

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