Troubleshooting
Problem | Possible Cause | What to do |
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Water is not hot | Unit not plugged in | Check that the unit is connected to a |
| or electric outlet is | properly grounded electric outlet and |
| inoperative | that circuit breakers or fuses are in good |
| Thermal | order. Make sure outlet is not switched off. |
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| have been tripped. | See page 13. |
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Water too hot or | Thermostat not adjusted | Adjust thermostat. See page 12. |
not hot enough | to your need |
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Water dripping | Low water pressure | Unplug the unit. If the dripping stops |
from the | preventing the | within a few minutes,your water |
spout/vent: | expansion chamber | pressure may not be sufficient to |
| from draining properly | properly drain the expansion chamber. |
• When heating |
| Check that supply valve is fully open. |
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| and there are no obstructions in the |
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| water line reducing the supply |
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| pressure below 20 pounds per square |
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| inch. For example:a poorly mounted |
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| saddle valve,a clogged water filter,or |
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| a partially opened |
• Constantly | Construction debris from | Contact Service Agent. |
| water line obstructing |
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| the faucet valve seat |
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| causing a slow water leak |
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Water comes out | Outlet tube is blocked | Check that the outlet tube is not |
the vent instead of |
| kinked,twisted or pinched. |
the spout (divided |
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water stream) |
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Water and steam | Unit is boiling | Reduce water temperature. |
spits forcefully from |
| Remember that at higher altitudes, |
spout without |
| water boils at lower temperatures. |
turning on the |
| See Adjusting Temperature. |
dispenser faucet |
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Water taste or odor | Normal | Under some water conditions your unit |
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| may need a few days to“season”. Open |
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| the dispenser faucet and run until the |
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| water is cold. Allow the unit to reheat. |
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| Repeat several times per day over |
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| Replace the filter cartridge. |
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The new filter | Valve assembly in head & | |
cartridge does | bracket not fully rotated | full stop. See page 13. |
not fit |
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The filter leaks | Remove, inspect, reinstall. | |
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No water flow or |
| Replace filter cartridge. |
low water flow |
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