InSinkErator HC3/GN3 Please read Troubleshooting Guide and/or visit, Problem, Possible Cause

Please read Troubleshooting Guide and/or visit

www.insinkerator.com before calling AnswerLine™

TROUBLESHOOTING

PROBLEM	POSSIBLE CAUSE	WHAT TO DO
Water and steam spits	• Unit is boiling.	• Activate faucet lever to release some water from
forcefully from spout	May be normal during initial setup.	the tank.
without turning on the		• Adjust water temperature using dial on tank front.
dispenser faucet.
		Remember that at higher altitudes, water boils
		at lower temperatures.
Water is not hot.	• The unit is unplugged.	• Make sure the unit is connected to a properly grounded
	• The electric outlet is inoperative.	electric outlet.
		• Make sure the circuit breaker or fuses are
		functioning properly.
		• Check that the outlet is not switched off.
Water is too hot	• Thermostat is not adjusted to	• Adjust the thermostat slowly, then activate faucet lever for 20
or not hot enough.	your needs.	seconds to bring in fresh water to be heated at the new setting.
		Allow 5-7 minutes for water to reach new temperature.
Water comes out the	• Outlet tube is blocked.	• Check that outlet tube is not kinked, twisted or pinched.
vent instead of spout.		• Unscrew spout end piece and clean out any debris.
Water is dripping from	• The expansion chamber isn’t	• Unplug the unit. If the dripping doesn’t stop after a few
the spout/vent	draining properly due to low	minutes, check the supply valve to ensure that is fully
intermittently.	water pressure.	open and there are no obstructions in the water line
	• The spout is blocked.	reducing the pressure below 30 psi (i.e., a poorly mounted
		saddle valve, a clogged water filter, or a partially opened
		shut-off valve).
		• Unscrew spout end piece and clean out any debris.
Water is dripping	• Debris in the water line may be	• Unscrew spout end piece and clean out any debris.
from the spout/vent	in the faucet valve seat causing a	• Activate faucet lever 7-10 times to flush faucet & lines.
constantly.	slow water leak.
Divided stream.	• Debris in the end piece.	• Unscrew spout end piece and clean out any debris.
Water continues to run	• Mounting nut too tight.	• Loosen mounting nut, 1/4 turn at a time, until shut-off occurs.
after releasing lever.	• Mounting washers not	• See page 6 or 7, Step 2B to check proper mounting
(HC3/GN3/View/ Wave)
	installed properly	washer installation.

If you are still experiencing trouble call the AnswerLine™ 1-800-558-5700.

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