Intel 3945ABG Resolve Errors

Troubleshooter. Click Wireless Event Viewer.

Wireless Event Viewer Description

Name Description

File To change the storage location of the log file.

1. Click Settings to open the Wireless Event Viewer Settings.

2. Specify the default folder for saved log files: The current folder is

displayed. The default location is the desktop. Click Browse to specify a

new folder location.

3. Click OK to close and apply the new changes. Click Cancel to close

without applying any changes.

Exit: Click to exit Wireless Event Viewer and return to the Intel Wireless

Troubleshooter.

Help? Provides help information for this page.

About: Displays version information for the Intel Wireless Troubleshooter.

Wireless Event Viewer

Information Level: The severity level of the connection issue is indicated by an icon.

The severity levels are:

● Information

● Error

● Warning

Description: Brief description of the connection issue.

Date and Time: Date and time of the detected connection issue. This column

can be sorted in ascending or descending order. Click the column header to

sort the displayed events.

Save As Saves the available log. Use the suggested name or change it.

Clear Removes the information in the Wireless Event Viewer.

Resolve Errors

Use the following recommendations to resolve network connection issues detected by Intel Wireless Troubleshooter.

Authentication failed due to invalid user credentials

Authentication failed due to invalid user name

Authentication failed due to an invalid server certificate

Authentication failed due to invalid server credentials

Authentication failed due to invalid server identity

Authentication failed due to an invalid user certificate

Incorrect PIN for retrieving certificate

Authentication failed because the AAA server is unavailable

The wireless adapter failed to get a valid IP address

Authentication failed because timer expired

Smart Card was unexpectedly removed

Disconnection from an Access Point

GSM adapter was unexpectedly removed

The AAA Server Rejected the EAP Method

Administrator Profile Failed to Authenticate

Administrator Profile Failed to Obtain an IP Address from the DHCP Server

Contents

Main Intel(R) PRO/Wireless 3945ABG Network Connection User Guide Table of Contents Page Page Use Intel(R) PROSet/Wireless Software: Intel(R) PRO/Wireless 3945ABG Network Connection User Guide Use Intel PROSet/Wireless as your Wireless Manager Start Intel PROSet/Wireless Start Intel PROSet/Wireless from the Taskbar Taskbar Menu Options Taskbar Icons Tool Tips and Desktop Alerts Tool Tips Desktop Alerts Intel PROSet/Wireless Main Window Connection Status Icons Main Window Connection Status Description Wireless Networks Network Properties Page Connection Details Page Profile Management Profiles list Intel PROSet/Wireless Menus Application Settings (Tools menu) Page Intel Wireless Troubleshooter (Tools menu) Page Administrator Tool (Tools menu) Adapter Settings (Advanced menu) Page Page Advanced Statistics (Advanced menu) Use Windows to Manage Wi-Fi (Advanced menu) Manage Exclusions (Profiles menu) Enable or Disable the Radio Use the Optional Computer Radio On or Off Switch Use Intel PROSet/Wireless to Switch the Radio On or Off Switch the Radio On or Off from the Taskbar Icon How to use the Device Manager to Disable the Radio Install and Uninstall the Software Page Page Page Connect to a Network: Intel(R) PRO/Wireless Connect to a wireless network First Time Connection Page Other Wireless Managers Page Page Profile Management: Intel(R) PRO/Wireless 3945ABG Network Connection User Guide What is a Profile? Profiles List Profile List Priority Arrows Profiles List Icons Connect to a Profile Create a New Profile Page Page Page Page Edit an Existing Profile Remove a Profile Set a Profile Password Export or Import Profiles Page Import Profiles into the Profiles List Password Protected Profiles Back to Contents Set Up Profile Security: Intel(R) PRO/Wireless 3945ABG Network Connection User Guide Use Intel(R) PROSet/Wireless Software Personal Security Personal Security Settings None WEP CKIP TKIP AES-CCMP Set up Data Encryption and Authentication Personal Security: Configure Profiles for Device to Device (Ad Hoc) Networks Set up a Client with Open Authentication and No Data Encryption (None) Set up a Client with WEP 64-bit or WEP 128-bit Data Encryption Personal Security: Configure Profiles for Infrastructure Networks Set up a Client with No (None) Data Encryption Set up a Client with WEP 64-bit or WEP 128-bit Data Encryption Set up a Client with WPA-Personal (TKIP) or WPA2-Personal (TKIP) Security Settings Set up a Client with WPA-Personal (AES-CCMP) or WPA2-Personal (AES-CCMP) Security Settings Enterprise Security Enterprise Security Settings Page Enterprise Security: Configure Profiles for Device to Device (Ad Hoc) Networks Set up a Client with Open Network Authentication and No (None) Data Encryption Page Set up a Client with Open Network Authentication and WEP Data Encryption Enterprise Security: Configure Profiles for Infrastructure Networks Set up a Client with No Authentication or Data Encryption (None) Set up a Client with Shared Network Authentication Set up a Client with WPA-Personal or WPA2-Personal Network Authentication Set up a Client with WPA-Enterprise or WPA2-Enterprise Network Authentication Set up a Client with WEP Data Encryption and MD5 Network Authentication Page Page Set up a Client with WEP Data Encryption and EAP-SIM NetworK Authentication Set up a Client with TLS Network Authentication Page Page Set up a Client with TTLS Network Authentication Set up a Client with PEAP Network Authentication Page Page Page Page Page PEAP-TLS Certificate Auto Enrollment Set up a Client with LEAP Network Authentication Page Cisco Compatible Extensions Options Set up a Client with EAP-FAST Network Authentication Cisco Compatible Extensions, Version 3 (CCXv3) Page Page Cisco Compatible Extensions, Version 4 (CCXv4) Page Page EAP-FAST User Settings Page Page Troubleshooting: Intel(R) PRO/Wireless 3945ABG Network Connection User Guide Intel Wireless Troubleshooter Wireless Event Viewer Resolve Errors Authentication failed due to invalid user credentials: Reenter credentials Authentication failed due to invalid user name: Reenter user name Authentication failed due to an invalid server certificate: Select another certificate Authentication failed due to invalid server credentials: Reenter server credentials Authentication failed due to invalid server identity: Reenter server name Authentication failed due to an invalid user certificate: Reenter user credentials Incorrect PIN for retrieving certificate: Reenter PIN Authentication failed because the AAA server is unavailable The wireless adapter failed to get a valid IP address Authentication failed because timer expired Smart Card was unexpectedly removed Disconnection from an Access Point GSM adapter was unexpectedly removed The AAA Server Rejected the EAP Method Error Occurred Because the GSM Adapter Was Unexpectedly Removed An Administrator Profile Failed to Authenticate Administrator Profile Failed to Obtain an IP Address from the DHCP Server The Application Failed to Start Page Administrator Tool: Intel(R) PRO/Wireless 3945ABG Network Connection User Guide Set Administrator Password Administrator Packages Administrator Profiles Persistent Connection Pre-Logon Connection Page Voice over IP (VoIP) Profiles Page Administrator Tool Settings Application Settings Page Page Page Page Adapter Settings Page Page Page Software EAP-FAST A-ID Groups Administrator Tasks Page Page Page Page Page Glossary of Terms: Intel(R) PRO/Wireless 3945ABG Network Connection User Guide Glossary Page Page Page Page Page Page Wireless Network Overview: Intel(R) PRO/Wireless About Wireless Network Technology Select a Wireless Network Mode Configure a Wireless Network Identify a Wireless Network Page Security Overview: Intel(R) PRO/Wireless WEP Encryption Open and Shared Key authentication 802.1x Authentication Overview Page How 802.1x Authentication Works 802.1x Features WPA or WPA2 MD5 TLS PEAP TTLS Authentication Protocols Cisco Features Cisco LEAP Cisco Rogue Access Point Security Feature Fast Roaming (CCKM) CKIP 802.11b and 802.11g Mixed Environment Protection Protocol EAP-FAST Mixed-Cell Mode Radio Management Specifications: Intel PRO/Wireless 3945ABG Network Connection User Guide Intel PRO/Wireless 3945ABG Network Connection Intel PRO/Wireless 3945BG Network Connection Intel PRO/Wireless 2915ABG Network Connection Intel PRO/Wireless 2200BG Network Connection Page Page Page Regulatory Information: Intel(R) PRO/Wireless 3945ABG Network Connection User Guide Page Page Information To Be Supplied to the End User by the OEM or Integrator Local Restriction of 802.11a 802.11b, and 802.11g Radio Usage FCC Radio Frequency Interference Requirements Page Page Page Page Intel(R) PRO/Wireless 2915ABG Network Connection Page Page Information To Be Supplied to the End User by the OEM or Integrator Local Restriction of 802.11a, 802.11b, and 802.11g Radio Usage FCC Radio Frequency Interference Requirements Page Page Page Page Page Page Page Regulatory Information: Intel(R) PRO/Wireless 2200BG Network Connection Local Restrictions on 802.11b and 802.11g Radio Usage Page Page Page Page Page Page Page Page Warranty: Intel(R) PRO/Wireless 3945ABG Network Connection User Guide Product Warranty Information