Intellinet Network Solutions 550703 C.Trouble Shooting, PINGing your IP Address

WIRELESS NETWORK IP CAMERA User’s Guide

C.Trouble Shooting

This appendix provides useful information to help you to resolve any difficulty you might have with your Wireless Network IP Camera. Fault symptoms, possible causes and remedial actions are provided within a quick reference table.

PINGing your IP Address

By sending a packet to the specified address and waiting for a reply, the PING (Packet Internet Groper) can determine whether a specific IP address is accessible; it also provides a particularly useful method for confirming addressing conflicts with your Wireless Network IP Camera on the network.

Disconnect your Wireless Network IP Camera,, follow the instructions below in association with Symptoms, Possible Cause and Remedial Actions, and run the PING utility to troubleshoot TCP/IP problems on your network.

①Start a DOS window

②Type ping x.x.x.x, where x.x.x.x. is the IP address of the Wireless Network IP Camera

③The subsequent replies will provide an explanation as to the case of the problem. Replies can be interpreted as defined in the table below:

PING Reply	Interpretation and recommendation
bytes = 32 time = 2 ms	The IP address is already used and cannot be used again. Your
	must obtain a new IP address

Destination host unreachable	Wireless Network IP Camera is not accessible within your
	subnet.You must obtain a new IP address

Request timed out	This IP address is not used by anyone and is available for use
	with your Wireless Network IP Camera

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Contents

Page WIRELESS NETWORK IP CAMERA User’s Guide FCC Compliance Statement NOTE Important Notice TABLE OF CONTENTS CONFIGURING ADMINISTRATION TOOLS APPENDIX A. T B. FAQ C. T PRODUCT OVERVIEW About the Wireless Network IP Camera Main Features and Benefits Security Compression and Performance Broad Range of Applications Free Application Software System Requirements PHYSICAL DESCRIPTION Contents Top view and Description Rear View and Description INSTALLATION SUMMARY Assigning an IP Address Assigning an IP Address Using IP Installer (recommended) Note admin Page Assigning IP Address by using Hyper Terminal (Advanced Users only) Configuring Hyper Terminal Page Assigning IP Address Follow these steps to assign an IP address using Hyper Terminal Inet on ethernet Host inet E. Updating Wireless Network IP Camera’s Newly Upgraded Program Gateway inet Accessing the Wireless Network IP Camera Home Page 1. ID and Password 2. Behind Firewall 3. Active-Xfor MS Explorer Users Active-XManual Installation 4) Java Applet for Windows, Macintosh or Unix System user Macintosh and Unix/Linux Systems Wireless Network IP Camera Home Page 1. Connected Client 2. Administrator Menu (please refer to Configuring the Administration Menu 3.Logout 4.SAVE, STOP SAVE, SNAP SHOT, SHOW ONLY IMAGE „You may view the saved image using Window Media Playeror Real Player „Click the “Install XviD” for AVI saving 5. Frame Rate 6. Expansion 7. Camera Name 8. Location ADJUSTING THE CAMERA LENS Adjusting the Focus Replacing the Lens CONFIGURING ADMINISTRATION TOOLS Administrator Menu Overview Image Configuration 2.Image Size 3.Vertical Flip 4.Horizontal Flip 5.Display Time/Date Stamp 6.Brightness Mode, Brightness Network Configuration To set DHCP, you may select ‘using DHCP’ 2.Send IP Address to E-mail 3.Server Port Number 4.Image Transfer Port Number 5.Ugrade Port Number 6.PTZ port number (not useable in Wireless Camera) 7.ETSP port number 8.1st, 2nd DNS Server Address DNS (Domain Name System) 9.SMTP server 11. DDNS Registration 12. ID, Password 13. Host Name 14. DDNS Manual Update 15. Status Wireless Configuration Wireless Setup Security Settings: IMPORTANT User Configuration Event Trigger Configuration 2. Image Capture Option Example: Image capture option limitation 3. Trigger Output Trigger Condition Time Configuration System Configuration 4.Direct public access to image via HTTP Image file name (maximum length 10 characters) 6.System information 7. Reboot 8. Restore Defaults APPENDIX A. Technical Specifications System Requirements I/O Connector Installation Approvals Operating Temperature B.Frequently Asked Question (FAQ) 8.How does the built-inmotion detection work 9.What is the maximum length Ethernet cable I can use 10.What is Power-over-Ethernet(PoE) 11.Can Network IP Cameras use different lenses 12.What image sizes can be viewed from Network IP Cameras C.Trouble Shooting PINGing your IP Address Symptoms, Possible Causes and Remedial Actions Page D.Utilizing IP Addresses on Local Area Network C Class Network 1.Features of Addresses IP address: Network ID Gateway address Page Page E.Updating Firmware Install New Firmware The Upgrade process must not be interrupted If the network connection fails during the upgrade, the camera will be damaged F.The I/O Connector G.RS 232 CABLE H.Dynamic Domain Name Service (DDNS) How to use ODS DDNS service Page How to use DynDNS DDNS server Page Page DDNS registration for the Wireless Network IP Camera I.High-SpeedSolutions ROUTERS AND FIREWALLS WINGATE SERVER SOFTWARE NAT J.Reinstating the Factory Default Settings Factory default setting K.Glossary of Terms HTML HTTP Intranet IP Number JPEG TCP/IP URL WAN Wizard Limited Lifetime Warranty www.intellinet-network.com Copyright