Jacuzzi FL61000 Troubleshooting Guide, Jacuzzi Whirlpool Bath Finestra Walk-inBath, Page, Problem

TROUBLESHOOTING GUIDE

PROBLEM	PROBABLE CAUSES	REMEDY
Pump/motor does not start	No power to pump/motor	Reset dedicated GFCI
	Pump/motor not plugged in	Insert plug fully into the control box motor connector
	Pump/motor faulty	Replace pump/motor assembly
	Jets are closed	Open jets by rotating counterclockwise
	Control panel cable disconnected	Check the control cable between the control panel
		and the control box. Reconnect if necessary
	Dirty water sensor	Damage or disconnected cable at water sensor, water
		too pure
Pump/motor operates but no fully	Suction cover may be clogged	With motor turned off, remove safety cover and
adjustable jets are functioning		remove any debris. Clean thoroughly before
		replacing. Replace suction cover before operating
Pump/motor operates but air is not	Air valves are closed	Use electronic controls to open air valves. Reset air
injected into water		valves to allow air flow

Water leakage from pump unions	Overtightened; O-ring may be pinched or
	improperly seated; under tightened

Untighten unions to check and reseat O-ring. If O-ring has been pinched out of shape, replace (see phone number below. When tightening union nuts, hand tighten only

Pump/motor shuts off by itself before	Motor thermal protection has deactivated pump/	Let motor cool; thermal protection will reset. Check
set time elapses	motor due to overheating (Supply voltage low)	for proper ventilation (Check supply voltage)
	Dedicated GFCI tripped	Reset dedicated GFCI. If it continues to trip, do not
		use this unit. Disconnect the unit and have problem
		corrected by a licensed electrician before using
	Inadequate supply wiring	Consult a licensed electrician to correct wiring to unit
Control panel not responding	No power to control box	Power down the system by either unplugging the unit or
		shutting off the power at the house breaker panel. Wait
		15 seconds then power back up. Retry the system by
		activating the feature that was not responding
Lighting does not work	Cable disconnected or broken	Unplug and reconnect cable from the control box to
		the light. Replace the cable
Door does not seal properly	Door is not properly closed	Make sure the latches are engaged
	Improperly leveled legs	Make sure bath is level
	Seal is dirty or particles are on the seal	Clean seal with a non-alcohol cleaner

NOTE: If unit is within the warranty period, contact Jacuzi Whirlpool Bath Service Support at 1-800-288-4002 with bath’s serial number before work is started. The serial number is located on the specification/serial number plate (see Page 25)

Jacuzzi Whirlpool Bath: Finestra Walk-in Bath Page 24 FL61000B • 10/07