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| WARNING |
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| Excessive Weight Hazard |
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| Use two or more people to move and install ice maker. |
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| Failure to do so can result in back or other injury. |
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| PROBLEM | RECOMMENDED SOLUTIONS | ||
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| Water Not Entering Drain | Is the drain hose aligned over the drain? Move the ice maker to align the drain. See “Connect | ||
| Properly | Water Supply.” | ||
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| NOTE: Service technicians cannot repair plumbing problems outside of the ice maker. Call a | ||
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| licensed, qualified plumber. | ||
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| ASSISTANCE OR SERVICE | |
Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.
In the U.S.A.
If the problem is not due to one of the items listed in the “Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Benton Harbor, MI
Web address: www.jennair.com
Or call:
U.S. customers using TTY for deaf, hearing impaired or speech impaired, call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
In Canada
If the problem is not due to one of the items listed in the “Troubleshooting” section…
Call the dealer from whom your appliance was purchased, or call
If the dealer or service company cannot resolve your problem, write to:
Web address: www.jennair.ca
Or call:
NOTE: When writing or calling about a service problem, please include the following information:
1.Your name, address and daytime telephone number.
2.Appliance model number and serial number.
3.Name and address of your dealer or servicer.
4.A clear description of the problem you are having.
5.Proof of purchase (sales receipt).
User’s guides, service manuals and parts information are available from
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