11.Troubleshooting Guide

Problem

No power

No sufficient power

Picture-taking

Camera hang up during operation

PC Connection

 

Symptom

 

 

Likely Cause

 

 

Camera will not

 

Battery is flat

 

turn on

 

 

 

 

The battery indicator

 

Battery voltage is low to

 

icon on the LCD will go

 

the automatically shut

 

“Blank”

 

down level

 

Image appears blurred

 

The camera or subject

 

or dark

 

was moving when the shot

 

 

 

 

was taken

 

 

 

 

The subject is too close

 

 

 

 

The lens is dirty

 

Flash does not go off

 

Flash has not finished

 

as expected

 

charging

 

 

 

 

The flash has been turned

 

 

 

 

off

 

Camera will not focus

 

Subject is not in the center

 

 

 

 

of the LCD (preview)

 

Cannot take pictures

 

Camera is not turned on

 

when the shutter

 

 

 

 

button is pressed

 

No space on the SD card /

 

 

 

 

internal memory

 

 

 

 

The camera has timed out

 

Preview function can

 

Preview function occupy

 

work, but no other key

 

too large internal space of

 

functions

 

camera

 

PC does not recognize

 

Check the USB cable

 

the camera

 

connection

 

 

 

 

 

 

Solution

Recharge the battery via USB

Charge the battery

Hold the camera firmly

Move away from the subject Clean the lens with a soft cloth

Wait until the Flash Icon is steady Make sure the flash is set to Automatic or ON

Move the subject to the center of the LCD (preview) Turn on the camera

Delete unwanted files or insert a new SD card

Turn the camera on

Use a sharp end spurn to press reset hole. Make sure both ends of the USB cable are connected

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Jensen KT7009A owner manual Troubleshooting Guide, Problem, Symptom Likely Cause, Solution