Troubleshooting

Reference

Problem

Possible cause

 

Possible solution

Reference

 

page

 

 

 

 

 

 

 

 

No sound/video is

Improper connection.

Connect all cables properly.

5

 

produced.

Headphones are connected.

Disconnect the headphone plug.

3

 

 

A disc/file recorded in a format

Confirm the playable disc/file

49

 

 

incompatible with the main unit/

types.

 

 

TV is played back.

 

 

 

 

No sound/video is pro-

The connected TV is not com-

Connect a TV compatible with

12, 13

 

patible with HDCP.

HDCP.

 

duced via the [HDMI]

 

 

The main unit fails to recognize

 

 

 

 

terminal. (Only for DD-8/

Disconnect the HDMI cable and

12, 13

 

DD-3)

the TV connected to the [HDMI]

connect it again.

 

 

terminal.

 

 

 

 

 

An HDMI cable longer than 5 m

Use an HDMI cable of 5 m (15

–

 

 

feet) or shorter to assure stable

 

 

(15 feet) is used.

operation and picture quality.

 

 

 

 

 

 

 

The disc is upside down.

Place the disc on the disc tray with

23

 

Disc playback does not

the printed surface facing up.

 

 

 

 

 

Leave the main unit turned on, wait

 

 

start.

Moisture has condensed on the

 

 

for approximately 1 or 2 hours, and

47

 

 

 

 

lens.

then operate the main unit.

 

 

 

 

 

 

A certain point cannot be

The disc is scratched or dirty.

Clean or replace the disc.

52

 

played back properly.

 

 

 

 

 

The picture is distorted

 

Connect the TV to the [VIDEO] ter-

 

 

when the TV is con-

 

 

 

The proportion of the picture is

minal or [S-VIDEO] terminal, and

12-14

 

nected to the [HDMI] ter-

 

not appropriate.

select the video signal type and

 

minal. (Only for DD-8/

 

the monitor out type.

 

 

DD-3)

 

 

 

 

 

 

 

 

A radio broadcast can-

No antenna is connected.

Connect an antenna.

5

 

not be received.

 

 

 

 

 

 

A whirring noise is pro-

The main unit is located close

Place the main unit away from a

 

 

to a TV, computer, or other

TV, computer, or other electric

48

 

duced.

 

electric appliance.

appliance.

 

 

 

 

 

The disc tray does not

If “LOCKED” appears in the dis-

 

 

 

 

play window, disc ejection has

Cancel the disc ejection lock.

20

 

eject.

 

been locked.

 

 

 

 

 

 

 

 

 

You cannot operate the

The remote control batteries

Replace the batteries with new

4

 

remote control.

are running low.

batteries.

 

 

 

You cannot operate the

The remote control mode selec-

Slide the remote control mode

17

 

main unit using the

tor on the remote control is slid

selector to [AUDIO].

 

remote control.

to [TV] or [VCR/DBS].

 

 

 

 

 

 

 

 

Select “FILE TYPE”. You can play

 

 

 

 

back only the files of the types

 

 

 

 

selected with “FILE TYPE”.

 

 

 

 

If the main unit has read the file

 

 

 

 

before you make the “FILE TYPE”

 

 

MP3, WMA, WAV,

The loaded disc may include

setting, perform either of the fol-

 

 

lowing after setting “FILE TYPE” to

 

 

JPEG, ASF, DivX,

files of different types (MP3,

39

 

the desired file type.

 

MPEG1 or MPEG2 files

WMA, WAV, JPEG, ASF, DivX,

 

•

For playing back files on the

 

 

cannot be played back.

MPEG1 or MPEG2).

 

disc, reload the disc.

 

 

 

 

•

 

 

 

 

For playing back files on the

 

 

 

 

 

USB mass storage class device,

 

 

 

 

 

disconnect the USB mass stor-

 

 

 

 

 

age class device and then con-

 

 

 

 

 

nect it again.

 

 

Playback starts sud-

QP LINK may be working. This

Select “QP OFF”.

43

 

denly.

is not a malfunction.

 

 

 

If this system does not work properly despite the above “Possible solution”

Many functions of this system are controlled by microprocessors that can be reset by recycling the power supply. If pressing any button does not result in the normal action, disconnect the power cable from the outlet, wait for a while, and connect the power cable again.

53