JVC GZ-EX210, GZ-EX250, GZ-EX215 manual Outside Monitoring Connection in the House

		Using Wi-Fi
Unsure of password for the access point	Refer to the instruction manual of the access point (wireless LAN router) in use.
(wireless LAN router).
Unable to connect via Wi-Fi Protected Setup	0	Simple connection methods other than WPS are not supported. Conduct a search for the access point to
(WPS).		connect.
	0	Turn off the power of the camera, then try again.

Outside Monitoring (Connection in the House)

Trouble		Action
Unable to connect to camera.	0 Check whether the Wi-Fi connection is established successfully.
(URL required)	0 Check to ensure that the camera and the terminal (smartphone or computer) are connected to the same
		access point.
	0	Try again after powering off and on the camera and the terminal (smartphone or computer).
Unsure of URL to access from a web	0	After outside monitoring is started, tap “CAMERA NETWORK INFO.” shown on the camera’s screen.
browser.		Enter the address as shown in “URL(LAN):” into the web browser to access it.
No image and sound when accessing from a	0 If you have installed third-party video players, images and sounds may not be played back properly.
web browser.	0 If the stream format is set to “Motion-JPEG” when transferring to the web browser, no sound will be output
		from the browser.
	0	If recording of the video is in progress, no sound will be output from the browser.
Unable to access the entered URL. (cannot	0	Check that the camera is properly connected to an access point (wireless LAN router). (Qappears on
be found)		the camera’s screen.)
	0	Check that the computer is properly connected to an access point (wireless LAN router). Connection
		should be possible if it is connected to the internet.
	0	Check that the URL is correct.
Unable to access the entered URL.	0	Enter your username and password.
(password required)		The username is “everio” (fixed) and the default password is “0000” (can be changed).
Operations from this unit do not work when	0	Operations cannot be performed from this unit when outside monitoring is in use.
outside monitoring is in use.		Operate from the Android / iPhone application or web browser.
Recording stops when the Android / iPhone	0	When the Android / iPhone application or web browser is closed during recording, the camera gets
application or web browser is closed.		disconnected and recording stops.
Video or audio is interrupted or delayed	0 If the network speed is slow, videos and audio sound may be interrupted, or delay may become significant.
	0	(For web browser) Lagging may become significant due to the performance of the computer.
		If the stream format is set to “Full HD”, change to “SD” or “Motion-JPEG” and try again.
	“Wi-Fi Specifications” (A p. 59)
	0	(For web browser) If lagging is severe, reload the screen regularly.
	0	(For smartphone) Try to change the place and time to locate an environment with good signal strength.
The unit turns off automatically.	0 To prevent the situation of forgetting to turn off the power, this unit will turn off automatically after 10 days
		of continuous usage.
Unable to set focus.	0 When not monitoring from a smartphone (or computer), the focus of the camera is fixed.
	0	Even when monitoring from a smartphone (or computer), the focus of the camera will be fixed if not
		operated for more than 3 hours. (Focus works again when the camera is operated.)
Connection gets disconnected, or a	0	Establish connection again at a place with good signal strength. Transmission speed may drop, or
“UNABLE TO CONNECT” message is		connection may fail if the devices are placed too far away from each other, when there are objects in
displayed		between, or when microwave ovens or other wireless devices are in use.
	0	If connection cannot be established again, restart the terminal (smartphone or computer).
Screen does not refresh or remains black	0 Check if the camera and the access point are properly connected.
		Images cannot be detected on the terminal (smartphone or computer) if the camera is disconnected from
		the access point halfway through.

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