PROBLEM

BURNER WILL NOT IGNITE

SMELLY WATER

PILOT WILL NOT LIGHT

PILOT WILL NOT REMAIN LIT

HIGH OPERATION COSTS

 

 

 

POSSIBLE

CAUSE(S)

 

 

CORRECTIVE

ACTION

 

 

1.

Pilot not tit

 

 

 

 

 

1.

Light pilot

 

 

 

 

 

 

 

 

2.

Thermostat

set too

low

2.

Turn temp. dial to desired

temperature

3.

No gas

 

 

 

 

 

3.

Check with gas utility company

 

 

4.

Dirt in the gas lines

 

4.

Notify

utility-install

trap in gas line

 

5.

Pilot tine clogged

 

 

5.

Clean, locate source and correct

 

 

6.

Main burner

line clogged

6.

Clean, locate source and correct

 

 

7.

Non-functioning

thermocouple

7.

Replace

thermocouple

 

 

 

 

8.

Non-functioning

thermostat

8.

Replace

thermostat

 

 

 

 

 

 

9.

Heater

installed

in a confined area

9.

Provide fresh

air

ventilation

 

 

 

 

1.

Sulfides in the water

1.

Replace

the anode

with a special

anode

1.

Air

in gas line

 

 

 

1.

Bleed

the air from

the gas

line

 

 

2.

No gas

 

 

 

 

 

2.

Check with gas utility company

 

 

3.

Dirt

in gas

lines

 

 

 

3.

Notify

utility-install

dirt trap

in gas

line

4.

Pilot line or orifice

clogged

4.

Clean, locate source and correct

 

 

5.

Cold drafts

 

 

 

 

 

5.

Locate

source

and correct

 

 

 

 

6.

Thermostat

ECO switch open

6.

Replace

thermostat

 

 

 

 

 

 

7.

Non-functioning

igniter

7.

Replace

igniter pilot

assembly

 

 

8.

Flammable

vapor

incident

8.

Eliminate

flammable

vapor

source(s)

 

 

 

 

 

 

 

 

 

 

 

Call 1-800-4-MY-HOME ® (1-800-469-4663)

9.

Low gas pressure

 

 

9.

Check with gas utility company

 

 

10.

Air for

combustion

 

obstructed

10.

See service and

adjustment

section

for

 

 

 

 

 

 

 

 

 

 

inspection and cleaning of flame arrestor

 

 

 

 

 

 

 

 

 

 

& burner

 

 

 

 

 

 

 

 

 

11.

Pilot dirty

 

 

 

 

 

11.

Clean

pilot

 

 

 

 

 

 

 

 

1.

Air

in gas line

 

 

 

1.

Bleed

the air from

the gas

line

 

 

2.

Dirt

in gas

lines

 

 

 

2.

Notify

utility-install

dirt trap

in gas

line

3.

Pilot tine or orifice

clogged

3.

Clean,

locate

source

and correct

 

 

4.

Thermocoupte

connection loose

4.

Finger

tighten;

then

1/2 turn with

wrench

5.

Non-functioning

thermocouple

5.

Replace

thermocoupte

 

 

 

 

6.

Cold drafts

 

 

 

 

 

6.

Locate

source

and correct

 

 

 

 

7.

Flammable

vapor

incident

7.

Eliminate

flammable

vapor

source(s)

 

 

 

 

 

 

 

 

 

 

 

Call 1-800-4-MY-HOME ® (1-800-469-4663)

8.

Low gas pressure

 

 

8.

Check with gas utility company

 

 

9.

Air for

combustion

 

obstructed

9.

See service and

adjustment

section

for

 

 

 

 

 

 

 

 

 

 

inspection and cleaning of flame arrestor

 

 

 

 

 

 

 

 

 

 

& burner

 

 

 

 

 

 

 

 

 

10.

Pilot dirty

 

 

 

 

 

10.

Clean

pilot

 

 

 

 

 

 

 

 

1.

Thermostat

set too

high

1.

Set temperature

dial to lower

setting

 

2.

Sediment or lime

in tank

2.

Drain/flush-provide

water treatment

if

 

 

 

 

 

 

 

 

 

 

needed

 

 

 

 

 

 

 

 

 

3.

Water

heater

too small for job

3.

Install

adequate

heater

 

 

 

 

4.

Wrong

piping

connections

4.

Correct piping-dip

tube must be in cold

 

 

 

 

 

 

 

 

 

 

inlet

 

 

 

 

 

 

 

 

 

 

INSUFFICIENT HOT WATER

5.Leaking faucets

6.Gas leaks

7.Wasted hot water

8.Long runs of exposed piping

9.Hot water piping in exposed wall

1.Thermostat set too tow

2.Sediment or lime in tank

3.Water heater too small

4.Wrong piping connections

5.Repair faucets

6.Check with utility-repair at once

7.Advise customer

8.Insulate piping

9.Insulate piping

1.Turn temperature dial to desired setting

2.Drain/flush-provide water treatment if needed

3.Install adequate heater

4.Correct piping-dip tube must be in cold inlet

SLOW HOT WATER RECOVERY

5.

Leaking

faucets

5

Repair

faucets

 

6.

Wasted

hot water

6.

Advise

customer

 

7.

Long runs

of exposed piping

7.

Insulate

piping

 

8.

Hot water

piping in outside wall

8.

Insulate

piping

 

9.

Low gas pressure

9.

Check with gas utility company

1.

Insufficient

air

1.

Provide ventilation to water heater.

 

 

 

 

 

 

Check flue way, flue baffle, and burner

2.

Flue clogged

 

2.

Clean flue, locate source and correct

3.

Low gas pressure

3.

Check with gas utility company

4.

Improper calibration

4.

Replace thermostat

5.

Thermostat

set too tow

5.

Turn temperature

dial to desired setting

6.

Water heater

too small

6.

Install adequate heater

7.

Wrong

piping

connections

7.

Correct

piping-dip

tube must be in cold

 

 

 

 

 

 

inlet

 

 

8.

Wasted

hot water

8.

Advise

customer

 

28

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