Troubleshooting
You can solve many common cooktop problems easily, saving you the cost of a possible service call. Try the suggestions below to see if you can solve your problem without outside help. If the suggestions do not work, see “Requesting Assistance or Service” on page 19 (in the U.S.A.), or on page 20 (in Canada).
PROBLEM | POSSIBLE CAUSE | SOLUTION | |
Nothing will | The unit is not wired into | See installation instructions for elec- | |
operate | a live circuit with proper | trical requirements. | |
| voltage. |
| |
| A household fuse has blown | Replace household fuse or reset | |
| or a circuit breaker has | circuit breaker. | |
| tripped. |
| |
|
|
| |
The surface | A household fuse has blown | Replace household fuse or reset | |
cooking areas | or a circuit breaker has | circuit breaker. | |
will not operate | tripped. |
| |
| You are not setting the control | Push control knobs in before turning | |
| knobs correctly. | to a setting. | |
|
|
| |
Control knob(s) | You are not pushing in before | Push control knob(s) in before turning | |
will not turn | turning. | to a setting. | |
Touch controls | You are not following the | See Electronic touch controls in the | |
will not respond | correct sequence to operate | "Using Your Cooktop" section. | |
| the electronic touch control. |
| |
| You are not touching the |
| |
| electronic control in the |
| |
| correct location. |
| |
|
|
| |
Cooking | The cooktop is not level. | Level cooktop. (See Installation | |
results are | The pan used is not the | Instructions.) | |
not what | Refer to a reliable cookbook for | ||
correct type or size. | |||
you expected | |||
Cookware does not fit | recommended pan type and size. | ||
| |||
| Pan should be the same size or | ||
| the surface cooking area | ||
| being used. | slightly larger than surface cooking | |
|
| area being used. | |
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