Kodak 9810 manual Resolving Calibration Error Messages, Ribbon on

Calibrating the Printer

Resolving Calibration Error Messages

Refer to the following table to resolve errors reported during the printer calibration process. If the problem persists, contact your Kodak representative for service.

Error Message	Possible Cause		Action
The printer is off-line.	The Operator Control Panel is being	•	Exit out of the Operator Control
	used.		Panel.
		•	Restart the calibration process.
The printer’s door is open.	The printer cover is open.	•	Be sure the printer cover is
			closed securely.
The printer is out of ribbon.	The printer is out of ribbon or the ribbon	•	Check that there is ribbon in the
	is loaded improperly.		printer.
		•	Check that ribbon is loaded
			properly. See “Loading the
			Ribbon” on page 1-6.
The printer is out of paper.	The printer is out of paper or the paper is	•	Check that there is paper in the
	loaded improperly.		printer.
		•	Check that paper is loaded
			properly. See “Loading the
			Paper” on page 1-2.
The printer’s paper is jammed.	There is a paper jam.	•	Clear the paper jam.
		•	Check that paper is loaded
			properly. See “Loading the
			Paper” on page 1-2.
The printer’s cutter is jammed.	The cutter did not move completely to	•	Turn the printer off.
	one side.	•	Check the paper path for a jam.
		•	Turn the printer on.
The printer’s ribbon failed to	The printer could not advance the ribbon	•	Check that the ribbon is loaded
advance.	to the appropriate patch color.		properly. See “Loading the
			Ribbon” on page 1-6.
		•	Turn the printer off, then on.
Invalid ribbon barcode type has	The printer could not read the barcode	•	Check that the ribbon has a
been read.	on the ribbon.		barcode on it. Replace the
			ribbon, if necessary.
		•	Check that ribbon is loaded
			properly. See “Loading the
			Ribbon” on page 1-6.

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