| Problem | Possible Solution |
553 | No print head | The check scanner may not be recognizing the ink cartridge for one of |
|
| the following reasons. Refer to the procedures in “Replacing the ink |
|
| cartridge” earlier in the chapter for proper installation procedures. |
|
| • Be sure the inkjet cartridge is properly installed. |
|
| • If it is, remove the cartridge and reseat it. |
|
| • Try installing a new inkjet cartridge. |
|
| If you have verified that the ink cartridge is installed correctly or have |
|
| replaced it, the ribbon connector may need to be reseated or the main |
|
| board may be bad. |
|
| • Contact Technical Support. |
|
|
|
125 | No scanner | The scanner was not found during the application to scanner |
|
| initialization. |
|
| • Check the cable and power connections to be sure the USB cable and |
|
| power supply connections are securely in place. |
|
| • Try a different USB port. |
|
| • Verify that the PC has the proper drivers and scanner firmware files |
|
| installed. |
|
| • If you have recently disconnected the USB cable from the PC, be sure |
|
| you have installed it to the same USB port or reinstall the drivers as per |
|
| the installation instructions described in Chapter 2. |
|
| NOTE: Depending on which Windows operating system you have, XP or |
|
| 2000), you may need to install the drivers on all USB ports. |
|
|
|
Image quality issues | Any number of image quality issues can be encountered during |
| scanning (i.e., heavy backgrounds, an image may have streaks or |
| fades, shaded lines on the rear image, etc.). Before calling Technical |
| Support, thoroughly clean your scanner using the recommended |
| cleaning procedures in the section entitled, “Weekly cleaning |
| procedures” in Chapter 4. |
| If you are experiencing skewed images, check to be sure that the entry |
| tray is fully seated. |
32 |
