Kodak A-61557 manual Problem solving, Helpful hints

Problem solving

Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i6000 Series Check Scanners.

Periodic and scheduled cleanings should be performed before determining if any further problem resolution is needed. Refer to Chapter 4, Maintenance for complete cleaning procedures.

Helpful hints:

•Always jog the documents to align the leading and bottom edges. Visually check the leading edges for bent or curled corners and straighten them as needed.

•Place the stack of documents halfway into the input tray, then slide the stack forward until the left indicator light comes on.

•Be sure the exit wire stop is extended enough to allow for approximately 1/2-inch more than the longest document.

	Error Codes	Possible Solution
212	No checks	There are no checks in the input tray.
		A scan cycle has been started, but the left LED is not on, indicating that
		no documents are present.
		• Restack the batch of documents and insert them back into the input
		tray. Slide them forward until the LED comes on.
216	Mis-Feed	Documents are not feeding.
		• Remove the documents and re-align the leading edges.
		• Check for bent or excessively curled leading edges and straighten as
		needed.
		• Verify that the documents are not stuck together.
		• Be sure that checks are properly inserted in the input tray for scanning.
		• Rescan the documents.
		If this error continues, it may indicate that:
		• The entry separation drive roller may be dirty
		• Something may be lodged in the document path.
217	Double Document Feed	More than one document has been detected in the document path.
		• Eject the documents to clear the error condition.
		• If the document does not eject, grab the upper edges with both hands
		and wiggle the document back and forth to remove it from the path.
		• Thicker single documents that give a false 217 error condition will have
		to be fed one at a time.
		• Insert and rescan the documents.
		If this error continues, it may indicate that:
		• The entry separation drive roller may be dirty.
220 Document stopped in the path		A document was stopped in the document path or was slow in exiting.
		• Eject the documents to clear the error condition.
		• If the document does not eject, grab the upper edges with both hands
		and wiggle the document back and forth to remove it from the path.
		• Check for bent or excessively curled leading edges and straighten as
		needed.
		• Check the document path for any debris such as loose paper or
		staples.
		• The entry separation drive roller may need to be cleaned.

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