Troubleshooting and support

1Open KODAK EASYSHARE Digital Display Software on your computer.

2 Select Tools Preferences General tab.

3Select Enable wireless media sharing on my home network.

If you are still getting a message on your frame that says, “Please select Allow on computer and try again”, see page 68.

I didn’t connect to my network the first time I turned on my frame. Can I do it now?

Yes, you can.

1Tap Home Settings . Slide to highlight Network, then tap Select.

2Highlight Scan for wireless networks, then tap OK.

3Continue with step 1 on page 5.

Picture frame problems

If...

Try one or more of the following

 

Frame cannot connect

Make sure you have a wireless router and that it is broadcasting

to the wireless network

the SSID, or enter the SSID manually.

 

—“Wireless network

Make sure you are within the operating range of the network.

 

not found” appears.

Move the frame into the same room with the router.

 

 

Make sure your frame is using the latest firmware. Check

 

 

www.kodak.com/go/digitalframesupport for updates.

 

 

If your network security is enabled, see page 6 to enter your

 

 

security key (WEP or WPA). The person who set up your network

 

can help you with this information.

 

 

 

Frame does not

Make sure the power cable that was included with your frame is

turn on.

connected securely (see page 1).

 

 

Unplug the power cable for 5 seconds, then reconnect the cable.

 

Press and hold the power button (for about 2 seconds), then

 

 

release.

 

 

 

 

www.kodak.com/go/support

64

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Image 71
Kodak Digital Photo Frame manual Picture frame problems, Yes, you can, Try one or more of the following